IT Internship Service Resilience & Application Support

Unlock your potential, gain valuable insights, and prepare for a successful career in the financial industry. Would you like to put to practice what you’ve learned at university? Do you want to experience hands-on what your dream job is actually like? For our Service Resilience & Application Support department we are looking for a proactive, detail oriented, eager and ambitious intern who will operate as part of the team.
There is a pleasant working atmosphere where there is room for personal development and where initiative is valued.

Duties and Responsibilities:

• Assist with Service Deliver Projects
• Support of internal users with PC and mobile device issues
• Identify and resolve hardware and software problems on servers and network equipment
• Assist PC/LAN Manager with managing asset inventory and related documentation
• Major infrastructure projects planned for 2018/2019 include the replacement of desk phones with Voice over IP technology, deployment of new PCs including upgrades to Windows 10 and Office 2016 and O365
• Opportunities for cross-training include software development, project management, and security access administration
• Take personal ownership of assigned tasks and client satisfaction.
• Assist in providing premium remote and on-site IT support to all clients and escalate as necessary.
• Build, install and configure new client computers and network equipment.
• Troubleshoot hardware, software and connectivity issues.
• Assist with client network upgrades and technology refreshes.
• Update and maintain internal stock and client equipment inventories.
• Proactively maintain client systems.
• Monitor customer networks and escalate issues as required.
• Use ticketing system to manage support requests, escalate issues, document all remediation efforts and maintain equipment specifications and inventories.

What You'll Gain: This internship offers a comprehensive learning experience that will empower you to develop essential skills in researching, questioning, gathering, analyzing, and documenting information from our bank's business clients. You will also enhance your understanding of application management processes and their critical role in the financial industry.

Who We're Looking For:

Key Competencies We Value:

We are seeking interns who embody the following competencies:

• A commercial mindset and logical thinking.
• Results-oriented individuals dedicated to self-improvement.
• Curiosity, open-mindedness, and a passion for the finance industry.
• The ability to manage multiple tasks and meet tight deadlines with ease.
• Proactive problem-solving and the capacity to collaborate effectively.
• Creative thinking to thrive in a fast-changing, complex environment.

Skills and Qualifications:

Our ideal candidate possesses the following attributes:

• Strong written and verbal communication skills for effective interaction.
• Effective time management abilities to excel in a fast-paced environment.
• Meticulous attention to detail to ensure accuracy in all tasks.
• Proficiency in multiple languages, a plus in our global context.
• Basic data analysis skills and the ability to draw meaningful insights.
• Presentation skills to convey project findings and recommendations effectively.

Education:

• Pursuing a degree in Computer Science

What we offer.

• Full time [on site] internship for a period of 6-9 months
• We offer you an environment where you can accelerate your learning curve at a reputable mid-size bank in The Netherlands, part of a global Bank BBVA.
• Becoming part of a dynamic team in an international working environment.
• Learning library of Garanti BBVA International
• Monthly meetings with fellow interns and company leaders
• Internship gratification of €650,- for Bachelors Level (or equivalent), €800, - for Masters Level (or equivalent)
• Full Compensation of Travel Costs
• Internet costs €45, - per month

Our organization:

Work at Garanti BBVA International
Garanti BBVA International (“GBI”) is a mid-sized European bank established in Amsterdam, the Netherlands since 1990 and serves to corporate and institutional and retail clientele. GBI is a wholly owned subsidiary of Turkiye Garanti Bankasi A.S. (Garanti) and has presence in Germany, Switzerland and Turkey. Our ultimate parent is BBVA. Aa dynamic “global boutique” bank, Garanti BBVA International offers fast, accurate, innovative, tailor-made and country-specific