Enterprise Account Manager (Remote)

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WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. 

Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, and HSBC rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world.  We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.  Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT WE ARE LOOKING FOR

We are looking for an Enterprise Account Manager who is passionate about the success and expansion of their customers.  In this role, you will drive revenue retention and growth in existing customer accounts. The ideal candidate will have a solution-oriented, value-focused mentality and a disciplined operational orientation.  You should be able to assist with the tactical day-to-day customer needs, drive strategy in the account, and build trusted-advisor relationships with stakeholders, executives, and partners. Your core focus is to hit a bookings target by growing existing product utilization, driving new product expansion, and executing renewals. While this is a remote position, we prefer candidates located in the PST or CST time zones to best support our customers.

YOUR DAY TO DAY

• Focus on revenue retention and growth in your named account list (10-15 accounts) against monthly, quarterly, and annual quota targets.

• Build and maintain a pipeline that is 4x quota

• Partner cross-functionally with solution consulting, customer success, support, and services

• Forecast product utilization across the book of business, identifying trends for either expansion or risk of underutilization.

• Maintain and update forecasts for the book of business using both Salesforce and Clari

• Serve as a single point of contact for Customer Success Managers across the book of business, while maintaining contracts (single-year and multi-year), implementing client requests, and managing contracts to close.

• Identify customer needs and demonstrate strong account management know-how to drive opportunities to on-time closure.

• Directly align with customers during critical business cycles with a focus on renewals and expansions.

• Work with Legal and Finance teams to navigate contract modifications and provisions and execute pricing and invoice adjustments.

• Navigate complex customer organizations and understand their procurement process end-to-end.

• Strong comfort level with value-based cost structures, account/product-related pricing, and discount proposals, demonstrating the ability to process contractual and numerical changes quickly.

• Provide the team regular renewal and upsell status updates and escalate to leadership as appropriate.

• Maintain a high volume of activity, process contract requests, and participate in existing customer outreach and follow-up.

• Comfortable interacting with all levels of senior leadership, including C-suite executives. 

• Partner cross-functionally to develop and execute negotiation strategies for upsells and renewals, maximizing contract value while protecting and enhancing the customer relationship and path to value.

WHAT YOU BRING TO TEALIUM

• 5+ years of exp