At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The GMNS Capability Delivery team within GMNS Product modernizes our Network and Acquirer payments ecosystems, building the rails that enable innovative payment solutions. A role on this team will challenge you to broaden your skills and industry savvy in a collaborative, diverse and inclusive team environment!

The Manager Assistant will report directly to VP, Business Architecture, Data, and Capabilities and will be an integral part of the team, supporting planning as well as leading strategic and ad-hoc special projects. This role is a crucial member of the leadership team providing analytical, communications, and operational support for our global colleagues.

Key Responsibilities include:

• Act as a central point of contact for urgent business issues and initiatives managed by the VP and address information requests; coordinate and prioritize for the VP office.
• Aid with critical business partnerships and communication to ensure clear priorities and shared goals across GMNS and Technology teams.
• Support VP with impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions.
• Lead Business Health and Business Operations prioritization process.

Minimum Qualifications:

• 5+ years of related experience.
• Document annual and quarterly goals for the team, assist with tracking performance against goals, and communicate with the team on performance regularly.
• Develop presentations, content, and agendas for key internal and external meetings (e.g., Town Halls, workshops, colleague engagement events).
• Support the VP with management and administration of quarterly/annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, investment planning, and business planning).
• Exceptional ability to develop creative and impactful executive documents and presentations, with advanced level MS PowerPoint, Excel, and Word skills.
• Understand the pulse of the team, assess the health of colleague engagement and development within the team, propose recommendations to address key themes/top priorities, and manage initiatives to optimize (including team events, rewards and recognition and more).
• Proven program management expertise, including the ability to develop and maintain effective integration with other dependent workstreams.
• Self-starter: able to provide strategic thought leadership and prioritize with limited guidance.
• Proven ability to navigate effectively and efficiently within American Express, with a strong understanding of Amex businesses, processes, and operations.
• Must be highly organized and self-motivated.
• Demonstrated project management, organization and planning skills applied in a fast-paced multi-tasking environment.
• Outstanding oral and written communication skills with strong personal presence.