Product Director, Product Experience -8678

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive. Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.
  Product Director, Product Experience There has never been a better time to join Extreme Networks, after six acquisitions extending our portfolio and go to market strategy, we have seen enormous opportunity and growth globally. Aside from being a Technology Leader in the Gartner Magic Quadrant, we also adamantly promote an internal culture that truly embraces diversity, inclusion, and equality in the workplace. Having Diversity and Inclusion as part of our core values and beliefs, we’re proud to foster an environment where every Extreme employee can thrive because of their differences, not despite them.
We are looking for a customer-centric, detail-oriented, collaborative and enthusiastic DirectorProduct Manager of Product Experience to join the team. As the Product experience owner, you will have the responsibility to redefine user experience for network management for industry’s leading cloud networking SaaS solution. You will be the focal point for the enterprise portfolio to collaborate and drive the customer experience creating a key differentiator which customers will love and what will pave the path for winning in the marketplace. In this role, you will own, evangelize, and implement our vision for what experience means in Infinite Enterprise through deep understanding of customer problems and defining ideal experience for every step of the customer journey.  This is an exciting position whose mission includes bringing leadership, vision, and best-in-class user experience to the market. In addition to your own creativity, you will also rely on interaction with customers and sales to understand market needs and problems. You will work in a fast-paced environment collaborating with our customer experience and user research team and driving requirements with the engineering team to define an executable plan.  Key Responsibilities include but not limited to: ·       Understanding Extreme Networks enterprise portfolio and its competitive differentiation·       Define and drive the experience lifecycle from vision and planning through to product delivery collaborating deeply with other product managers ·       Map network management life cycle with desired outcome and user personas·       Collaborate with our engineering, user experience, product marketing and product teams to craft novel approaches to new and existing use cases·       Keen empathy for the customer experience, strong design aesthetics and a compulsion to build outstanding user workflows    Experience Your background likely includes: ·       Over 5 years of experience as Product Manager  ·       Experience with cloud, enterprise networks (LAN/WLAN/WAN) and SaaS·       Demonstrates strong user experience understanding and expertise to engage in the discussions and weigh in when the team needs inputs to evaluate trade-offs ·       Ability to translate technology features into use case and customer experience    ·       Has strong analytical skillset to influence product strategy and product roadmaps with a data driven mindset through competitive insights, experience with prioritization frameworks ·       Experience enabling or engaging with enterprise sales teams, channel partners and customers ·       Demonstrated ability to work autonomously in a remote role with distributed teams·       Experience includes cross collaboration across teams to deliver products and services·       Excellent written and spoken communication skills, ability to communicate to an executive audience·       Bachelor of Science or Master of Science degree or equivalent in engineering, or related field of study is desired·       Desired Location – Primary: San Jose, CA; Secondary: Anywhere in USA                     Extreme Networks, Inc. (EXTR) creates effortless networking experiences that ena