Director, Product Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Key Responsibilities:

·         This role of Product Manager will be a key member of the B2B Acceptance Products & Solutions team and will manage day-to-day activities product management activities, define & prioritize enhancements and develop new offerings

Strategy & Product Roadmap

·         Assist in the development and maintenance of the product roadmap in support of the product vision

·         Evaluate and analyze internal & external data sources including Voice-of-Customer to identify potential product enhancement opportunities

·         Identify new opportunities/use cases for existing products and any product enhancements required to leverage those opportunities

·         Leverage internal and external data to build business cases and forecast future volume/revenues.

·         Maintain product backlog to ensure a healthy pipeline of product enhancements

·         Proactively seek data and input, and review product feedback and bugs raised by customers and internal teams, triage and prioritize as appropriate

Product Lifecycle

·         Manage products through the full product lifecycle from concept to end of life and through key commercialization phases: Pilot, Beta, Generally Available, End of Life.

·         Engage and work closely with UX design & research partners striving to develop an industry leading user experience

·         Develop and write detailed product requirements for key enhancements to the system

·         Help drive product global growth, adoption and maximize retention in all channels, direct (e.g. issuers, acquirers & merchants) as well as indirect (e.g. via resellers and partners)

·         Engage with internal cross-functional teams to ensure sufficient operational & client servicing support prior to launch

 

Program Management

·         Identify and drive towards key project milestones

·         Ensure all internal and external controls are met before launching new products.

·         Effectively summarize and share product updates with leadership

 

Commercialization

·         Evangelize and demonstrate products to internal and external stakeholders

·         Engage with prospects, clients and partners in support of global regions and commercialization activities, keeping an “outside in” perspective at all times

·         Provide education and training to internal and external stakeholders

·         Partner with cross-functional teams to ensure successful product enablement with strategic clients

·         Assist in the development of sales enablement assets for all internal and reseller partner sales teams in partnership with marketing

·         Leverage data to monitor ongoing product performance, enhance KPI dashboards, identify areas of opportunity and ensure data-driven decision making.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience
with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a
PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an
Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Individual contributor with extensive B2B payments experience in Product/Sales and P/L
management, preferably in Commercial card.
• Knowledge of electronic payment types and challenges to limit adoption.