Head of Business Process Transformation

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Job Title: Head of Business Process Transformation
 
Job Summary: Become a cornerstone of transformation and innovation at The Pokémon Company International. As Head of Business Process Transformation, you will be a trusted thought partner to our Chief Operating Officer and Chief Financial Officer (COO and CFO), driving forward initiatives that balance operational rigor with imaginative solutions to meet the evolving needs of a global audience. This is a future-focused opportunity to enhance how we work, operate, and create unforgettable experiences for Pokémon fans worldwide. Your work will shape outcomes, deliver measurable impact, and inspire teams to align under one vision, futureproofing the operational and cultural legacy of one of the world’s most beloved brand.
 

What You’ll Do

• Strategic Collaboration
  • Partner with senior leaders to co-create strategies that balance growth and operational excellence, ensuring scalability, alignment, and efficiency across our multicultural teams.
  • A critical thought partner to our COO and CFO, co-solving challenges and guiding complex decisions with creativity and foresight.
• Operational Excellence
  • Lead and support initiatives to optimize and transform business processes across various operational areas.
  • Refine operational frameworks to streamline processes and empower our global teams, fostering agility in the face of change.
  • Lead initiatives to optimize the global supply chain, ensuring that operations can scale to meet the needs of our passionate and diverse fan base around the world.
  • Use proven methodologies like Lean or Six Sigma to transform workflows, drive operational excellence, and enhance efficiency while ensuring flexibility in a rapidly changing marketplace.
• Innovation and Technology
  • Champion the adoption of innovative technologies like AI, predictive analytics, and automation to augment decision-making and deliver insights that make a lasting impact.
  • Bring forward research-backed recommendations to catalyze strategic initiatives, making sure our decisions align with both short- and long-term success.
• Global Team Leadership
  • Define strategies to redesign core business processes, ensuring they align with future growth and innovation.
  • Foster consistent, outcome-driven communication, rallying cross-functional teams under a unified vision that drives collaboration, transparency, and growth.
  • Build trust by fostering a culture of inclusion, transparency, and collaboration, inspiring confidence across all teams, and empowering our people to succeed. 

What You’ll Bring

• Experience and Expertise
  • 15+ years of professional experience, including 7+ years in leadership roles, with a focus on managing large-scale transformation projects in global contexts.
  • Bachelor’s degree or equivalent expertise, paired with advanced knowledge of supply chain operations and process improvement strategies.
  • Experience with ERP/CRM projects and transformations, with a deep understanding of change management and the interplay between systems, people, and processes.
  • Proven expertise in continuous improvement strategies (Lean, Six Sigma, etc.), combined with a strong background in multicultural team management.
• Leadership and Collaboration
  • A track record as a trusted thought partner and adviser to senior leadership, creating actionable insights that move the organization forward.
  • A passion for creating inclusive, collaborative environments, where diverse voices and ideas thrive, driving global success across teams and regions.
• Technical and Analytical Skills