Sr. ServiceNow Engineer 2

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.

Essential Responsibilities:
- Responsible for designing, developing, testing, operating and maintaining products
- Takes full stack ownership by consistently writing production-ready and testable code
- Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
- Performs analysis on failures, propose design changes, and encourage operational improvements
- Makes sound design/coding decisions keeping customer experience in the forefront
- Takes feedback from code review and apply changes to meet standards
- Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
- Accountable for ensuring all aspects of product development follow compliance and security best practices
- Exhibits relentless focus in software reliability engineering standards embedded into development standards
- Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
- Contributes to a culture of innovation, collaboration and continuous improvement
- Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Three to five years of relevant experience

Preferred Skills/Experience

• ServiceNow Platform Expertise: Deep understanding of core ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).

• Scripting: Proficiency in JavaScript (client and server-side), Glide API, and ServiceNow-specific scripting (Business Rules, Script Includes, UI Policies, Client Scripts).

• Integration Experience: Knowledge of REST/SOAP APIs, MID Server, and integration with external systems.

• Custom Application Development: Experience building custom applications using ServiceNow Studio and App Engine.

• Workflow & Automation: Designing and implementing complex workflows, Flow Designer, and automation using ServiceNow tools.

• Data Management: Understanding of data imports, exports, Transform Maps, and ETL processes.

• Security & Access Control: Implementing roles, ACLs, and security best practices.

• UI/UX Customization: Customizing Service Portal, UI Pages, Widgets, and Catalog Items.

• Upgrades & Patching: Managing platform upgrades and ensuring compatibility of customizations.

• Testing & Debugging: Using ServiceNow’s debugging tools, Automated Test Framework (ATF), and troubleshooting issues.

• Certifications (Preffered): ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), Additional module-specific certifications (e.g., ITSM, HRSD)

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers