Customer Service Executive

<p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p><p></p><p></p><h1><b>Job Details </b></h1><p></p><p></p><p><b>World Courier </b>offers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations, ensuring timely deliveries, and maintaining <span>temperature-controlled</span> environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going.</p><p></p><p>At World Courier, we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains, our solutions are tailored to ensure efficiency, compliance, and reliability.</p><p></p><p><b>Responsabilities</b></p><p></p><ul><li><p>Represent World Courier in the best possible way as a first point of contact for our customers</p></li><li><p>Pick-up-the-phone and personal engagement in dialogue with our customers, colleagues &amp; suppliers</p></li><li><p>Collaborate with colleagues around the world in order to deliver the best possible customer service experience</p></li><li><p>Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer</p></li><li><p>Identify &amp; assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch</p></li><li><p>Calculate, prepare, and present quotes for external and internal customers in line with our pricing guidelines and policies</p></li><li><p>Follow-up on all inquiries to come to a decision and look to establish future potential</p></li><li><p>Build sustainable relationships and trust with customers through open and interactive communication over the phone, using emails and other modes of communication as a tool to follow-up and document</p></li><li><p>Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution</p></li><li><p><span>Use our information- and decision-making tools to leverage the best solutions, like The HUB, SharePoint, JetStream, SAP, et</span></p></li><li><p>Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements</p></li><li><p>Select routings by deciding on a single or a combination of transportation-types</p></li><li><p>Dispatch drivers (pickup / delivery / recovery / tendering) for shipments</p></li><li><p>Builds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers)</p></li></ul><p></p><p><b>Requirements</b></p><ul><li><p>Fluency in English, both writing and speaking</p></li><li><p>Swedish language - level C1-C2</p></li><li><p>Driving license B</p></li><li><p>Very good command of Microsoft Office 365 (Excel, Word, Power Point)</p></li><li><p>Written and verbal communication skills</p></li><li><p>Able to follow procedures &amp; instructions</p></li><li><p>Ability to work as part of a team and independently</p></li><li><p>Multitasking skills</p></li><li><p>Self-motivated</p></li><li><p>Remains calm under pressure</p></li><li><p>High attention to detail</p></li><li><p>Uses own initiative</p></li><li><p>Able to prioritize workload</p></li><li><p>Friendly &amp; polite</p></li><li><p>Dependable, reliable and trustworthy</p></li></ul><p></p><p></p><p></p><p></p><p></p><p>.</p><ul><li><p><span>This role will cover a maternity leave and, for the moment, will be a fixed-term position until January 2026 and we hope to extend this term if a favorable context arises within the company</span></p></li><li><p>First point of contact for our valued customers</p></li><li><p>Design and offer tailored solutions to our (local and global) customer’s complex and demanding logistics needs</p></li><li><p>Engage in pro-active and personal communication with customers, colleagues &amp; suppliers by phone, e-mail and other modes of communications</p></li><li><p>Proactively develop and intensify our customer interaction and satisfaction, taking ownership of the customer experience</p></li><li><p>Key part of a high performing customer focused team going the extra mile to deliver outstanding customer service together</p></li></ul><p></p><p></p><p></p><p></p><h1><b><b><b>What Cencora offers</b></b></b></h1><p></p><p>​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered und