Non-Attorney Represented Bodily Injury Associate Manager

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Associate Manager, Non-Attorney Represented Bodily Injury is responsible for delivering an exceptional agent and customer experience through efficient, high-quality chat-based claims and inquiry support. This role leads a team, driving performance through coaching, engagement, and accountability to achieve consistent, high-quality claim outcomes.

This leader plays a critical role in executing operational strategies that support Claim, Discipline, Claims Service Area (CSA), and enterprise business objectives. The Associate Manager develops and implements performance strategies that enhance team effectiveness, ensure compliance with claim handling standards, and drive the expert execution of processes across a fast-paced, service-focused environment. This role requires availability during Pacific Time Zone business hours.

Key Responsibilities

• Frequently participates in special projects as a subject matter expert

• Manages and oversees performance of vendors

• Oversees response to highly complex arbitrations contentions

• Oversees the negotiation of highly complex claim settlements

• Oversees the resolution of highly complex customer conflicts or issues

• Analyzes unit reports and supports the achievement of business unit objectives

• Defines, analyzes, and tracks department, section, and/or unit measures

• Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews

 

Skills

Bodily Injury Claims, Claims Processing, Communication, Conflict Management, Employee Supervision, Negotiation, Performance Management (PM), Prioritization, Time Management

 

Compensation

Base compensation offered for this role is:

Team Lead I: $68,500.00 -- $104,100.00
Team Lead II: $70,100.00 -- $110,400.00
Associate Manager: $80,000.00 -- $124,600.00

Compensation is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

 

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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