Senior Business Accountability Specialist - Issue Management

About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist within Home Lending. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Lead support function for multiple issues and corrective actions through the Issue Management Lifecycle.
• Provide oversight and manage issues pipeline and corrective action execution to resolve control gaps and breakdowns.
• Serve as an issue contact and expert to the line of business through the issue management lifecycle by providing interpretation and expectations for adherence to the Enterprise Issue Management Policy.
• Collaborate and consult with key stakeholders to identify and execute deliverables within established timelines.
• Monitor the progression of deliverable executions through facilitated touch bases with the line of business, escalating identified roadblocks, and reporting frequent status updates.
• Obtain and assess deliverable artifacts to ensure appropriate evidence is obtained to drive issue resolution and risk mitigation.
• Lead key stakeholders in document preparation and facilitation of internal reviews and walkthroughs and audits, gathering artifacts, and preparing presentation materials.
• Create and prepare issue required documentations in partnership with the front line and controls with artifacts and applicable approvals to evidence issue resolution.
• Lead or participate in moderately complex initiatives and deliverables within the business related to mitigation of current and emerging business risk issues and concerns
• Experience interacting with Controls, Independent Risk Management, and Audit.

Required Qualifications:

• 4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education

 

Desired Qualifications:

• Home Lending experience and knowledge
• Knowledge of issue management policy and expertise with Issues and Corrective Actions.
• Experience working with Veritas and Shared Risk Platform (SHRP)
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Ability to facilitate and lead meetings to influence partners, identify tasks, reach conclusions, record actions, and achieve results.
• Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to ensure clear accountability and timely decision-making and execution to meet business objectives
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills

Job Expectations:

• This position requires compliance with all mortgages regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
• This position is not eligible for Visa sponsorship.
• This position offers a hybrid work schedule.

Posting Locations:

• 550 S Tryon St, Charlotte, NC
• 1525 W WT Harris Blvd, Charlotte, NC
• 800 S Jordan Creek Pkwy, Des Moines, IA
• 600 S 4th Street, Minneapolis, MN
• 250 John Carpenter Fwy, Irving, TX
• 4101 Wiseman Blvd, San Antonio, TX
• 1150 W Washington, Tempe, AZ
• 2850 S Price Rd, Chandler, AZ
• 11601 N. Black Canyon Hwy, Phoenix, AZ

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$84,000.00 - $149,400.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.