Senior Outreach Counselor

Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: Academic Professionals of California – Unit 4

Job Classification: SSP IV

Anticipated Hiring Amount: $6,019 – $7,335 per month

Work Hours: Monday – Friday 8:00 am-5:00 pm

THE DEPARTMENT

Outreach, Recruitment & Educational Partnerships (OREP) is responsible for outreach and recruitment of prospective domestic undergraduate students and plays a key role in enrollment planning and reporting. OREP is charged with promoting the image of the University, its programs, and uniqueness; attracting and recruiting a diverse and high-achieving pool of applicants; developing relationships and collaborations with campus external and internal constituents; and providing timely, accurate, and comprehensive services to students and campus through point of inquiry and enrollment. OREP is responsible for compliance with federal, state, CSU system and University requirements and the timely and accurate dissemination of information to students, parents, campus constituents, the CSU Chancellor's Office, and the external community. OREP provides dedicated quality outreach and recruitment programs and strategic communication to prospective students, schools, and community organizations, and the delivery of student services that support recruitment, college readiness, and persistence. Programs include domestic undergraduate outreach, out-of-state recruitment, and campus tour programs. OREP reports to the Presidential Associate for Community Partnerships and Expanding Access, Office of the President.

DUTIES AND RESPONSIBILITIES

Counseling and Advising Services:

• Design develops, implements, and evaluates specific strategies to provide timely and accurate information about Cal Poly Pomona, the admissions process, and the California State University system to students, parents, and other external/internal stakeholders.
• Provide counseling services at community colleges and high schools, conducting pre-admissions advising.
• Inform stakeholders about admissions eligibility requirements and selection criteria.
• Provide information to prospective undergraduate and graduate students.
• Assist students with multifaceted concerns utilizing tact and sensitivity regarding personal issues such as residency status, disabilities, returning students under academic or administrative disqualification, and financial hardship.
• Provide students with source and contact information for various departments and services on campus depending upon individual circumstances and specified needs.
• Develop and conduct workshops for prospective students and school counselors in the navigation and uses of ASSIST and the transfer planner.
• Advise students regarding standardized testing.
• Conduct workshops in the areas of application, transfer, and financial aid.
• Maintain current knowledge of student services professional practices, counseling theories, enrollment management strategies, enrollment trends for the University and nationally, and admissions policies and procedures from Title 5 of the California Code of Regulations and CSU Chancellor's Office.
• Assist in developing external/internal campus programs/projects that support the University's mission of academic excellence, educational equity, and diversity.
• Maintain familiarity with current Admissions and Outreach programs, services, policies, procedures, and future directives.
• Observe and demonstrate customer service standards and practices at all times.

Recruitment:

• Provides leadership and support strategies for the development and execution of high school and transfer student out-of- state recruitment, a comprehensive strategic plan, work cycle, and timeline for student recruiting.
• Alongside the Director, develops key performance indicators for all outreach and recruitment activities.
• Prepares and utilizes outreach reports detailing application, admit, and enrollment trends, and analyzes prospective student inquiries to determine yield strategies.
• Works with the Director to execute the strategic direction of the department and examines, studies, and researches enrollment trends.
• Develops and supports strategies and processes that utilize both traditional and innovative sources to address all recruitment efforts.
• Serves as a point of contact with out-of-state schools whose students are potential applicants to Cal Poly Pomona.
• Supports the development of recruiting materials, promotional items, and related branding to broaden the exposure of Cal Poly Pomona.
• Utilizes the Slate platform for