Field Service Engineer

Wartsila is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wartsila's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

 

We are now looking for a Field Service Engineer – (Energy) in the US to join our team working for a better future.

 

Job Title: Field Service Engineer (Energy USA)

Wartsila is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wartsila's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

 

We are now looking for a Field Service Engineer – (Energy) in the US to join our team working for a better future.

 

What will you be doing?

 

As a Field Service Engineer, you will provide technical engineering support and execute field service activities to ensure high‑quality service delivery and customer satisfaction. You will perform hands‑on technical tasks in the field, including troubleshooting and diagnostics, supporting the reliable operation of customer equipment in accordance with established procedures and guidelines.

You will work closely with experienced service colleagues, customers, and internal teams to resolve technical issues, coordinate on‑site activities, and ensure service work is completed safely, efficiently, and to quality standards. In addition, you will contribute to continuous improvement of field service processes by providing feedback based on field experience and equipment performance.

 

Responsibilities:

 

• Perform technical field service tasks, including advanced troubleshooting, diagnostics, and issue resolution in accordance with established procedures.
• Support the functionality and reliability of customer equipment by identifying technical issues and contributing to corrective actions together with the service team.
• Provide technical support and guidance to customers during service activities, ensuring a positive service experience.
• Collaborate with customers, external stakeholders, and cross‑functional internal teams to coordinate on‑site activities and ensure timely service delivery.
• Escalate complex technical issues as required and support senior engineers or superintendents during service execution.
• Contribute to the continuous development of field service processes by providing feedback on service execution and equipment performance.
• Maintain accurate service records, reports, and documentation in line with company policies and customer requirements.
• Ensure all work is performed in compliance with applicable safety, quality, and environmental standards.

 

To be successful in this role, we expect you to have:

 

• High integrity and accountability.
• A strong customer‑focused mindset and sense of responsibility for assigned tasks.
• Practical technical knowledge of field service operations and willingness to develop technical expertise.
• Experience working with Wärtsilä engines or similar large‑bore engine platforms (preferred but not mandatory for junior level).
• Ability to work effectively with colleagues and customers from diverse cultural and professional backgrounds.
• Good organizational and prioritization skills in field environments.
• A team‑player mindset with the ability to work