Financial Services Claims Adjuster

Overview of Position:

Assurant is looking for Claims Adjusters to join our growing team. If you are motivated, solution-oriented and have a passion for providing great customer service, come grow a fulfilling career with us!

As an Adjuster, you’ll provide be working directly with policyholders when they have a claim.  You’ll advocate for the policyholder by listening, analyzing problems, and guide them through the claims process.  You’ll use your expertise to proactively make recommendations that will help customers avoid future issues.

This role follows a Hybrid Model, which will require going into the Miami office location: 701 Waterford Way, Miami, FL 33126

What will be my duties and responsibilities?

• Educate clients/customers on card benefit insurance programs and procedures..
• Provide accurate, professional service and maintain a customer-focused approach.
• Review claim information and enter data using standard procedures.
• Review submitted documentation for accuracy and completeness.
• Investigate questionable claims in collaboration with management.
• Adjudicate claims and provide settlements in accordance with laws and policy provisions.
• Make claim approval/denial decisions within authority limits or escalate as needed.
• Document all actions and outcomes in the system.
• Strive for high performance in customer satisfaction, efficiency, and quality.
• Maintain positive working relationships with internal and external stakeholders.
• Support multiple client product lines and stay current with industry changes.

What are the requirements needed for this position? 

• 2+ years of prior Claims Adjuster experience

• Active 6-20 License (Independent/Company) license and required continuing education hours up to date

• Relentless drive to provide exceptional customer service
• Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers
• Strong listening, problem solving, and negotiating skills
• Strong analytical skills
• Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment
• Detail oriented with a commitment to excellence
• Strong attention to detail and problem-solving skills
• Minimum high school diploma or GED
• Proven ability to work independently with minimal supervision to manage schedules and meet deadlines  

What you will enjoy:

• The variety of work - every day and every customer’s situation is unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

Pay Range:

$18.65 - $29.84

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

08/25/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture