We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Trilith Guesthouse in Fayetteville, Georgia is a gathering place for artists, storytellers, and makers, surrounded by creativity and the nearby Trilith Studios, one of the largest purpose-built movie studios in North America. Featuring sophisticated accommodations, over 17,000 square feet of meeting space, a chef-driven restaurant, and a European-inspired rooftop bar and lounge, Trilith Guesthouse embraces all who seek to continue the timeless tradition of storytelling, promising an immersive experience like no other. 

The Event Manager is responsible for coordinating and supervising group business after it is booked by the sales and catering department, while maintaining profitable operations, high quality products and service levels. The Event Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.  

 

 

Essential Functions 

 

CORE WORK ACTIVITIES 

Primary Requirements and Qualifications: 

  

• Provide overall direction, coordination, and ongoing evaluation of operations of group, catering, or in-house events. 

• Ensure that events progress seamlessly by following established procedures and by collaborating with other employees/departments to ensure accuracy and smooth turnover from sales to service back to sales.  

• Serves as liaison between the sales manager and client throughout the event process. 

• Ensure each function set-up meets with client expectations through effective follow-up meetings and communications with appropriate staff members. 

• Conduct on-site inspections. 

• Responsible for preparing all event documentation and coordinates with Sales, property departments and clients to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. 

• Generate resumes, addendums, menus, Event Orders (EOs), sleeping room blocks as necessary.  

• Create, review and revise rooming lists, VIP lists and Marriott Rewarding Events Program.  

• Follow-up on turnover within 24 hours via telephone and within 3 days with written correspondence.  

• Keep a pulse on attendee pick up, manage group room blocks where applicable and keep clients apprised of potential attrition and accurately maintain meeting space inventories.  

• Understanding of group and catering forecasting, hotel revenue strategy, meeting room set-up types and capabilities, and sleeping room configurations and types. Knowledge in event technology (A/V) products, sales and services as well as F&B to assist client with menu planning and room set-up while working within the client budget.  

• Ensure method of payment, credit card and or billing policies and procedures are upheld.  

• Work with outside vendors to ensure client satisfaction for all events/groups. 

• Leads pre- and post-con meetings to review/communicate group needs and feedback.  

• Facilitates various meetings (Banquet Event Order meeting, block review, etc). 

• Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.  

• Knowledge of sales techniques in order to propose up-sell ideas to clients.  

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. 

• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.  

• Respond to guest complaints in a timely manner.  

• Make personal contact with guests and assist them with any requests. Be visible on the floor and assist staff as needed.  

• Review menu/service with catering managers and executive or sous chef. 

• Maintain up to date details on events and communicate to staff.  

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.  

• Reviews comment cards and guest satisfaction results with employees. 

• Observes service behaviors of employees and provides feedback to individuals and/or managers.  

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and