We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

The General Manager serves as the strategic and operational leader of Trilith Guesthouse, a Marriott Tribute Portfolio Hotel, responsible for delivering exceptional guest experiences, employee engagement, financial performance, and long-term asset value. This role provides visionary leadership while ensuring operational excellence across all departments, creating a distinctive boutique hotel experience that reflects the unique character of the Tribute Portfolio brand and the creative spirit of the Trilith community.

As the leader of one of the most unique boutique hotels in the Marriott system, the General Manager champions a culture rooted in storytelling, creativity, personalized service, and authentic guest connections. The General Manager is accountable for maximizing profitability, driving market share, protecting the owner's investment, and ensuring the hotel consistently exceeds guest expectations and brand standards.

A critical component of this position is fostering a strong partnership with hotel ownership through proactive communication, transparency, responsiveness, and accountability. The General Manager must build trust and confidence with ownership by providing timely business insights, strategic recommendations, accurate forecasting, and consistent follow-through on commitments. This role serves as the primary liaison between ownership, Mainsail Lodging & Development, Marriott International, and the local community.

The General Manager leads by example, cultivating a high-performance culture that embraces innovation, develops talent, and creates memorable experiences for guests, associates, owners, and stakeholders alike.

About Trilith Guesthouse

Located in the heart of the Town at Trilith and adjacent to the world-renowned Trilith Studios, Trilith Guesthouse is a 193-room Marriott Tribute Portfolio boutique hotel designed to inspire and celebrate storytellers from around the globe.

Unlike traditional hotels, Trilith Guesthouse delivers an immersive experience where creativity, imagination, and community intersect. The hotel serves filmmakers, creators, business travelers, leisure guests, and local residents seeking an authentic destination experience. Every aspect of the hotel—from its design and culinary offerings to guest interactions and community engagement—is intentionally curated to inspire meaningful connections and unforgettable stories.

As a Tribute Portfolio property, Trilith Guesthouse embraces individuality and character while maintaining Marriott’s commitment to service excellence. The General Manager is responsible for preserving and elevating this unique identity while driving operational and financial success.

Essential Functions

Business Strategy Development

The General Manager remains informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace. This includes identifying new revenue streams, guest experience enhancements, and strategic initiatives that maximize customer satisfaction, profitability, and market share.

The General Manager develops comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Tribute Portfolio brand objectives. These plans are translated into actionable strategies and measurable goals that drive operational excellence and long-term success.

Business Strategy Execution

The General Manager implements and drives business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth.

This includes ensuring all departments are aligned with the hotel's strategic goals while maintaining accountability for execution and results. The General Manager encourages innovation and calculates risk-taking to improve guest experiences, operational efficiency, and financial performance while ensuring decisions positively impact the overall success of the property.

Ownership & Stakeholder Relations

The General Manager is expected to establish and maintain a trusted partnership with ownership through consistent communication, transparency, and accountability.

Responsibilities include:

• Serving as the primary representative of the hotel to ownership and investors.

• Building long-term trust and confidence through integrity, responsiveness, and execution.

• Providing timely and accurate financial reporting, forecasting, and business updates.

• Presenting strategic recommendations that support asset growth an