Senior Clinical Manager, Mood & Anxiety Program

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Clinical Manager, Mood & Anxiety Program will serve as a clinical lead and people manager on a multidisciplinary team to expand and ensure the success of the Spring Health Specialty Programs, with a focus on mood and anxiety disorders.

What you’ll be doing: 

• Collaborate with Specialty Care Leadership to design, build, and implement components of Outpatient and IOP Programs for Mood and Anxiety Disorders, including Treatment Resistant Depression
• Collaborate with Specialty Care Leadership to support program evolution, including strategic decisions on future condition specific programming
• Collaborate with cross functional partners (e.g. Product, Engineering, Design, Ops) to develop operational workflows to improve program efficiency and implement new initiatives
• Collaborate with Specialty Care leadership and cross-functional teams to improve tooling to optimize member, and provider experience, and team workflows
• Monitor and drive team performance on Key Performance Indicators (KPIs)
• Manage a Lead Care Navigator, who will ultimately oversee a team of specialized care navigators
• Provide training and clinical supervision to team of care navigators as needed
• Manage and support clinical case escalations, interfacing with members and customers when necessary
• Outreach members, conduct triage sessions, conduct case management of caseload as needed
• Manage relationships with external treatment provider programs
• Lead presentations to internal and external stakeholders 

What we expect from you: 

• Licensed behavioral health practitioner (psychologist, social worker, therapist, or counselor)
• Must have experience in direct care provision of mood and anxiety disorders with highly acute populations in higher level of care settings (e.g. IOP, PHP, Inpatient)
• Must have experience with evidence-based treatments for depression and anxiety
• Must be data driven and research-informed
• Must have experience working on interprofessional teams to manage patient care (e.g. psychiatry, OT, case management, nursing, etc)
• Must have experience in clinical program management
• Must have experience with clinical program design and implementation
• Must have 3+ years of experience managing clinical teams
• Knowledge of and experience with healthcare systems including health plans
• Startup experience strongly preferred
• Comfort with EHRs and electronic case management tools
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Proactive approach to project management
• Experience developing creative solutions to complex problems

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and