Senior Systems Administrator

Position Summary

The Senior Systems Administrator position delivers superior hardware and software support to the enterprise’s corporate office and the field office locations.  This position will assist the IT Infrastructure Manager in building a best in class technology support function within a fast growing organization. 

Essential Functions

• Works closely with the IT Infrastructure Manager to manage the day-to-day operations of the enterprise corporate and field office IT infrastructure by monitoring system performance, configuration, maintenance and repair. Works with vendors to assist in all support activities 

• Provides coordination and hands-on turn up of new infrastructure (servers, network connectivity, wireless access points, and phone systems) at all field offices 

• Provides administrative functions on MS Exchange, including granting access to new users, removing users and troubleshooting access issues 

• Provides support for Exchange Server Migrations including Mailboxes, Public Folders, and User Profiles 

• Trains technical staff in how to use company approved software, hardware and manage the health of all on premise server room infrastructure. 

• Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. 

• Ensures high availability and acceptable levels of performance of mission critical servers and equipment including corporate phone systems. 

• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse 

• Monitors the team ticket queue and respond to Incident and Service Request tickets within SLA specific timeframe 

• Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications 

• Develops tools, procedures, and training sessions for operations, client support and systems development staff to assist with work 

• Stays current with technological developments in systems administration technology and recommends ways for the enterprise to take advantage of new technology 

• Provides high level technical support to employees, in corporate office as well as field office locations 

• Troubleshoots and determines service problems with web, email and other Internet applications 

• Ensure all new hires have the required access on their first day of employment 

• Manage users and resources in GAL/Employee Public Directory 

• Deploys, manages, and operates scalable, highly available, and fault tolerant systems on AWS 

• Support LA