Senior Manager, Project Management (Spend Well Managed Operations)

Senior Manager, Project Management (Spend Well Managed Operations)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Senior Manager on the Spend Operations team, you will be focused on the credit card clearing process and the end-to-end credit card transaction lifecycle. You will be responsible for uncovering risks, preventing breakdowns, and creating an environment that is well managed and always audit ready. You will partner with product and technology teams to drive flawless execution and establish a robust control suite. A key part of this role will be developing and leading your team, while also influencing others across the organization to adopt a ‘well managed’ mindset. 

General Responsibilities:

• Control Suite Ownership: Manage the control suite for Card Clearing including control builds, control strategy and control testing. Build controls that prevent breakdowns and/or detect breakdowns quickly.

• End-to-End Spend Risk Mitigation: Identify, escalate, and control risks within the transaction lifecycle (Authorizations, Clearing, and Posting)

• Stakeholder Management: Develop and maintain strong relationships with stakeholders across various departments including Product, Technology, Risk and Compliance. Communicate proactively to keep teams and leadership engaged and aware of risks, projects, and overall process health.

• Well-Managed Lead: Deliver and maintain a well-managed ecosystem for Card Clearing. This includes leading exams, risk events, controls and process documentation.

• Partner with Product and Tech: Understand the data and technology to proactively identify improvement opportunities. Collaborate with Product and Tech leaders to address gaps and deliver improvements. 

• People Leadership: This role will have one direct report. Provide effective coaching, and consistent feedback. Establish clear expectations and actively develop your associate's skills.

The Successful Candidate…

• Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships

• Is a “Well Managed” expert, quickly understands where things could break and mitigates those risks with effective controls 

• Can strategically understand needs across multiple customers; managing expectations and connecting the dots

• Leverages data/technical aptitude and a process approach to solve complex problems with sustainable solutions 

• Is driven and results-oriented, the ideal candidate proactively seeks opportunities to add value and drive significant impact. They are adept at navigating an ever-changing landscape, creating clarity and effective plans to overcome ambiguity and confusion.

• Can provide high-level, strategic direction while also engaging in tactical work to accelerate progress

• Is proactive – anticipates risks, proactively communicates, and plans ahead

• Communicates effectively and efficiently across multiple levels and job families

 

Basic qualifications:

• Bachelor’s degree or military experience

• At least 4 years of Project Management or Process Management experience

• At least 2 years of experience with controls or audit

• At least 2 years of experience working with analytical, data management, or software engineering teams

• At least 2 years of People Management experience

Preferred qualifications:

• Master’s Degree or MBA

• 5+ years of Project Management or Process Management experience

• 3+ years of experience with controls or audits

• 3+ years of People Management experience

• Lean, Agile, Six Sigma or Business Process Management Cert