Principal Product Lead

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Principal Product Lead is an integral part of our Product Architecture team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. 

The Opportunity

As a Principal Product Lead, you’ll play a central role in defining and delivering world-class products. The Principal Product Lead uncovers the “why” and works closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

Responsibilities

• Attend client meetings; lead discovery process; gain knowledge of our clients' businesses; lead client presentations
• Build strong client relationships in building solutions that align with product vision and outcomes
• Collaborate with client and project teams to define feature sets and feature prioritization for applications that align with client strategy
• Deliver well-written user stories and functional requirements
• Collaborate with product designers and engineers to create best-in-class user experiences
• Lead the definition and documentation of high-level business requirements
• Be the owner of the complete solution; define what "should be;" share that vision with internal and external teams
• Work with design and development teams to create solutions that are in line with time and budget constraints

Qualifications

• 7+ years of experience in the software development industry as a Product Owner, Technical Business Analyst, Requirements Manager, Product Manager, or related position 
• An understanding of software development life-cycle (SDLC) and experience working in one or more software development methodologies
• Demonstrated experience with AI technologies in personal and/or professional contexts
• Experience working closely with clients; experience leading the discovery process and client presentations
• An understanding of the topic of user experience (UX); the ability to define user flows and lead a UX design process
• Prior experience eliciting and defining requirements for web and/or mobile app projects
• Comprehension of business process and the ability to define, communicate, and document business processes
• The ability to consider, and plan for, edge cases and potential risks within a project
• Understanding of wire-framing and/or prototyping
• An understanding of web services and database architecture
• You’re an experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems
• You’re inquisitive, listen well, and ask good questio