Spare Parts Specialist (Inside Sales)

The Dürr Group is one of the world's leading mechanical and plant engineering firms with outstanding automation expertise. Products, systems and services offered by Dürr enable highly efficient manufacturing processes in different industries. Business with automobile manufacturers and their suppliers accounts for approximately 55% of Dürr's sales. Other market segments include, for example, the mechanical engineering, chemical and pharmaceutical industries and the woodworking industry.

The Dürr Group operates in the market with five divisions:

• • Paint and Final Assembly Systems: paint shops and final assembly systems for the automotive industry
  • Application Technology: robot technologies for the automatic application of paint as well as sealants and adhesives
  • Clean Technology Systems: exhaust-air purification systems and energy efficiency technology
  • Measuring and Process Systems: balancing systems as well as assembly, testing and filling technology
  • Woodworking Machinery and Systems: machinery and equipment for the woodworking industry

Job Title: Parts Sales Specialist - Industrial Products

Location: Southfield, MI

Position Summary: Interface and execute actives with both external and internal customers surrounding Industrial Products business.

Essential Functions and Responsibilities:

Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs, some inventory management responsibilities

• Responsible for product knowledge to answer customer questions
• Responsible for customer follow-up
• Route qualified opportunities to the appropriate Key Account Managers for further development and closure
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Close sales and achieving sales targets
• Use excellent oral communication and best practices in customer service when interacting with customers
• Staying informed about competing products and services
• Creating and maintaining a database of current and potential customers.
• Maintains and improves quality results by following standards and recommending improved policies and procedures.

Nonessential Functions

• Develops accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Perform other duties as assigned

Qualifications:

• Must have an associate's degree, Bachelor's degree is preferred
• Strong Microsoft office skills (Excel, Word, PowerPoint, Outlook)
• Ability to read and understand drawings and bill of materials
• Familiarity with SAP is a plus

Additional Requirements

• Pass a pre-employment drug test and be able to pass a drug test at any time during employment.
• Adhere to the policies and procedures outlined in the employee handbook

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Physical Demands: While performing duties of job, incumbent is occasionally required to stand, walk, sit, and use hands and arms. Specific vision abilities required by the job include close and distance vision. Additionally, the incumbent will be required to:

Occasionally lift and/or move up to 50 pounds

• Climb ladders or stairs
• Stoop, kneel, crouch or crawl

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Expected Hours of Work:

This is a full-time position. Days and hours of work vary by schedule and are flexible with manager approval. Evening and weekend work may be required as schedule demands.

Travel:

This position requires periodic travel, up to 10%. Overnight travel is not a