Manager, Partner Solutions Consultant

Ready to be a Titan?

We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We embrace agile development and design thinking to rapidly ship solutions with real impact and high value. We measure our success based on our customers’ success and our ability to meaningfully improve their lives.

About the Role: 

As the Partner Solutions Consultant , you will be part of a highly talented and fast-paced team that is responsible for relaunching and scaling our App Marketplace Program at ServiceTitan. You will serve as the product manager for our partner applications from the ideation phase to go to market and beyond. You will be accountable for building out potential product workflows with our current and potential app marketplace partners. This is a high visibility, high stakes, position that aligns with a top company goal for ServiceTitan.

Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data from partners and customer teams, and be a part of a team that is launching impactful solutions for our customers. This position will also be key in building out joint product strategies with internal counterpoints as you work to assist with product gaps where a partner app could bridge the gap. You will leverage new and existing partnerships to deliver innovative solutions for our customers.

This individual will have a well-rounded background -- including strategic thinking, data analysis, and program management -- potentially drawing from a wide array of previous roles such as Business Operations, Strategic Customer Success, Business Development, Sales Engineering, or Product Management.

What you'll do:

• Manage the product lifecycle of a partnership and / or integration end-to-end, including identifying a product gap use-case, running a workflow review, negotiating product scope, launching and program managing roll-out, enabling internal teams on the product solution an app provides

• Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy

• Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements

• Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting

• Communicate and mitigate risks to internal and external stakeholders to ensure the highest possible number of successful customer outcomes 

• Contribute to the product feedback loop by working closely with the Integration Support teams to understand where the greatest needs are in terms of API improvements/features 

• Help shape and continuously refine the App Marketplace Program, optimizing for efficiency, growth and commercial value, across our customer, partner, and internal team stakeholders

• Effectively communicate ServiceTitan’s product vision to the partners both in and outside of our App Marketplace program

• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

What you'll bring:

• 6+ years of relevant work experience in business development, sales engineering, strategic customer success, or product management; SaaS products strongly preferred

• Foundational understanding of integrations and how they interact through APIs