Account Manager, Senior Technology Operations

Position Summary...

What you'll do...

Walmart Commerce Technologies is recruiting for a success-driven enterprise Account Manager (AM) who can collaborate with our amazing customers as they grow their online business. The AM will manage a portfolio of enterprise customer accounts and create strategic account plans to ensure our customer’s success.

You’ll sweep us off our feet if…

• You have a sense of urgency about solving problems and delivering results for your customers

• You are passionate, driven and humble in your approach

• You’re excited about engaging cross functional teams to solve complex challenges

• You’re customer-centric in spirit and in execution

• You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and building customer relationships

What You'll Do:

• Bringing Passion to delight your clients and build their confidence in us

• Partnering with our product, operations, engineering and 3rd party providers to overcome challenges and delivery superior results to our clients.

• Finding opportunities to improve a clients success leveraging our solutions

• Communicating clearly and frequently with key stakeholders to update the teams and highlight risks that could impact timing, costs or performance.

• Building rapport and strong customer relationships from the executive level down

• Being the single point of contact for the customer for all requests, escalations, and commercial discussions

• Working closely with the WCT product, support and leadership teams to ensure the customer has everything they need to be successful

• Being a trusted advisor to customers by understanding their business initiatives to effectively address their challenges and goals

What You'll Bring:

• 5+ years of experience in Account Management for Saas companies

• Experience consistently hitting a minimum of million dollarrs in quotas

• A disciplined approach regarding the use of CRM database (SFDC)

• Solution-oriented; Experience in identifying suitable solutions based on unique customer challenges

• Experience in a team-based selling environment

• Exceptional presentation, facilitation, communication, and negotiation skills

• Experience in working with retail technology customers is preferred

• Knowledge of the retail industry is preferred

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Benefits:

Benefits: Beyond our great com