Customer Representative-Pollock Orora DFW

 

 

At Orora, we believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.  It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day.  These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team.  We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

 

 

The Role:  Customer Service Representative

 

 

Pollock Orora is seeking a passionate Customer Service Representative to unlock the promise for our valued customers every day. This is an exciting role to partner with a rock star sales team, innovative customers and to join a fun and dynamic customer service team. In this role you will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. Customer Service Representatives provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.

 

 

• This position will report to: Division Operations Manager
• Travel Requirement:  No travel required
• FLSA Status: Non-exempt
• Location:  Grand Prairie, TX

 

 

What You’ll be Responsible For in this Role

• In this role you will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. You will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.
• You will be responsible for accurate and timely data entry of all orders within our SAP system and to provide customer follow-through via direct contact, mail, fax, or e-mail through the Sales Representatives.
• While you are processing orders to bring product onto our warehouse floors, the Customer Service Representative evaluates historical data on such items and provide assistance with inventory control processes.
• Provide inside support to Outside Sales Representatives.
• Provide expertise in solving Customer problems with any, and all internal departments, including other divisions.
• Perform contract review work processes on Customer Purchase Orders.
• Respond to Customer inquiries on the telephone through on-line networks, by mail, and by facsimile.
• Write Customer quote requests, sample requests, formal quotes to Customers, and Sales Representative leads for prospective accounts.
• Handle Customer problems that appear to arise from the use of the product. Handle requests for replacing and picking up defective parts. Coordinate changes to orders on accounts as necessary
• Submit follow-ups on orders through Expeditor via hand written or computer request.
• Perform other duties and/or responsibilities as assigned

 

What We’re Looking For  

Minimum Qualifications:

 

• 1-3 years’ of Customer Service and/or Buying experience
• High school diploma or general education degree (GED)

 

Additional Required Qualifications:

 

• Able to work with more than one project/responsibility simultaneously
• Proven experience handling complex orders under tight deadlines
• Intermediate Proficiency – Microsoft Office: Outlook, Word, Excel

 

Preferred Qualifications:

 

• SAP experience

About Us

At Orora Packaging Solutions, we believe our packaging touches lives. Together, we deliver on the promise of what’s inside. We help customers develop optimized packaging solutions that transform the packaging experience. From custom packaging design and packaging materials to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging