Program Manager

About Momentum Indoor Climbing

Momentum Indoor Climbing is a community-driven indoor climbing company with locations across Utah, Texas, and Washington. Founded in Utah, Momentum was created to inspire and empower people through climbing, fitness, and connection. Our gyms bring together people of all backgrounds and experience levels to challenge themselves, build friendships, and grow in a supportive environment. With world-class route setting, expert instruction, and a strong focus on community, Momentum is dedicated to helping every climber reach their full potential.

ABOUT THE ROLE

The Program Manager (PM) is responsible for leading all Youth Programs, Summer Camps, and Adult Programs at their location. This role develops staff, oversees day-to-day operations, and ensures a high-quality experience for every participant. The PM works closely with the Program Director to execute program vision and curriculum, while partnering with the General Manager to ensure programs are effectively scheduled, well-attended, and aligned with the needs of the gym and its members.

The Program Manager is a hands-on leader who owns the success of programming in their gym. This includes building and developing a strong team, maintaining high instructional standards, and actively managing schedules, class performance, and participant experience. You will spend most of your time in the gym supporting staff and participants, while also using data, feedback, and collaboration with leadership to continuously improve programs and ensure they meet both business goals and community needs.

ROLES AND RESPONSIBILITIES 

Program Leadership & Operations 

• Lead all Youth, Summer Camp, and Adult programming at the gym
• Execute program direction, curriculum, and standards set by the Program Director
• Partner with the GM to align class schedules, offerings, and capacity with gym needs
• Own scheduling, registration, rosters, billing, and day-to-day program logistics
• Monitor program performance (enrollment, utilization, class success) and adjust offerings as needed
• Ensure programs meet participation and financial goals
• Support daily program delivery, including staffing coverage and real-time problem solving
• Monitor participant flow and ensure programs align with overall gym usage and customer demand
• Maintain accurate systems and clear cross-department communication
• Contribute to financial planning, budgeting, forecasting, and program promotions

Staff Management & Development 

• Recruit, hire, onboard, and schedule program staff
• Provide regular coaching, feedback, and performance evaluations
• Lead staff trainings and support ongoing professional development
• Develop leadership within the team and build a strong staff pipeline
• Partner with HR and leadership on performance management and compensation
• Foster a positive, accountable, and team-oriented culture

Instruction & Program Quality 

• Model strong instruction by teaching a limited number of classes and providing substitute coverage as needed
• Observe classes regularly and provide actionable feedback to staff
• Ensure consistency and quality across all programs and instructors
• Maintain and evolve curriculum and teaching standards to meet participant needs
• Support development, testing, and launch of new programs and offerings

Customer Experience & Community Engagement 

• Build relationships with participants, parents, and members
• Maintain a welcoming, professional, and inclusive environment
• Respond to feedback and resolve concerns in a timely manner
• Support marketing efforts by coordinating program details and representing Momentum at events and community initiatives

Cross-Department Collaboration 

• Collaborate with Operations, Routesetting, Marketing, and Leadership teams
• Support competitions, events, and special programming
• Participate in leadership meetings and contribute to planning and execution

REQUIREMENTS AND PHYSICAL DEMANDS

Experience, Skills, and Certification