AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Advocacy Program Specialist

Division of Behavioral Health & Housing (DBHH) 

  Job Location:

Address:  150 N. 18th Ave, Phoenix, AZ 85007

Posting Details:

Must reside in Arizona.

Salary: $49,000 - $51,000

Grade: 19

FLSA Status: Non-Exempt 

Closing Date: Open Until Filled

This position requires in-state travel in the Phoenix Metropolitan area up to approximately 50% of the time. Candidate may be eligible for remote work based in the Phoenix Metropolitan area.

Job Summary:

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do:

This position will be responsible for the delivery of Special Assistance to individuals with a serious mental illness (SMI) determination with an identified need (as defined by A.A.C. R9-21-104) in the Phoenix Metropolitan area with activities that include: (1) education regarding an individual's rights, (2) advocate on behalf of clients, (3) assist clients in protecting their rights and obtaining needed services and (4) actively participate in the grievance and appeals process as necessary. This position also provides education, advocacy and support to the community as needed and as assigned.

This position requires in-state travel in the Phoenix Metropolitan area up to approximately 50% of the time. Candidate may be eligible for remote work based in the Phoenix Metropolitan area.

Major duties and responsibilities include but are not limited to:
• Provide intensive advocacy by representing individuals with an SMI determination and identified as in need of Special Assistance in the services planning, discharge planning and administrative grievance and appeals processes. Conduct meetings via telephone, video conference and in person as deemed necessary and follow the approved documentation protocol.
• Provide information, technical assistance and facilitate the resolution of issues with the Regional Behavioral Health Agreements (RBHA) and care providers to meet the needs of the clients.
• Promote client rights and protection through outreach, the distribution of educational materials and facilitation of group education in the community.
• Immediate representation to all newly assigned special assistance members, including but not limited to, initial outreach welcoming clients to OHR, explaining the role and preparing the advocacy chart.
• Provide advocacy and guidance to the community about SMI grievances and appeals and service & discharge planning.
• Completes weekly/monthly activity reports and database (case list) entries in a timely manner.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
• Basic structure and operation of the behavioral Health system service and discharge planning processes; consumer rights
• SMI grievance and administrative appeal processes, rules, statutes and regulations that define the standards of care applicable to the behavioral health system
• Understanding of all applicable regulations, policies and procedure