Senior Product Operations Manager

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

 

About The Role & Team
Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers. This is a hybrid role that requires you to be in the San Francisco office two days a week. 
As a Senior Product Operations Manager, you will work closely with the Product Leadership Team, and Product Managers to drive end-to-end product development initiatives. In this role, you will participate in our Strategy & Planning and Voice of Customer functional areas and be a key partner for our core Products.
 As a Senior Product Operations Manager, you will:

• Drive the product strategy through the execution of the Product team’s monthly, quarterly and annual planning processes. Work closely with the Product Leadership Team to drive Amplitude’s long-term and near-term vision and roadmap
• Build and leverage deep subject matter expertise to lead go-to-market strategy of products shipped within all our products. Partner with Product, Product Marketing, and GTM teams to take products from ideation to GA
• Own and operationalize new cross-functional product processes that help drive alignment and deliver value to the business and to customers
• Operationalize stepwise improvements to Amplitude’s product development lifecycle, continuously improving the way we build and ship new products
• Execute on complex product initiatives that span multiple teams and functions
• Ensure customer insights are central to product operations, influencing development and launch strategies. Support the current VoC program to capture, analyze, and integrate customer feedback into the product development process.

You’ll be a great addition to the team if you have:

• You have 7+ years of experience working in product, strategy, or operations
• You have worked closely with a product team before and have implemented processes that improved how they build and ship products
• You have product development DNA; you love to build market-leading products that delight customers
• You have strong communication skills, and cross-group collaboration is your superpower
• You have a track record of successfully executing complex cross-functional projects involving multiple stakeholders across different teams
• You are comfortable working with leadership to drive high-visibility projects
• You are nimble and resourceful; you can just as easily complete an ad-hoc request from Support or Sales as you can execute a complex product initiative
• You can solve a problem by going deep with strong attention to detail, but you can also zoom out and see the bigger picture
• You demonstrate Amplitude’s core values of humility, ownership, and growth mindset
• You have experience in or a passion for learning the Analytics product domain

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies