Senior Student Affairs Case Manager

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:

March 6, 2025

Application Deadline:

Salary Information:

$64,467 - $80,583

Department:

Disability Resource Services - Student Services

Job Description:

Madison College’s Disability Resource Services (DRS) is seeking a Senior Student Affairs Case Manager to lead, coordinate, and manage various highly confidential responsibilities, activities, and projects. This role requires independent judgment and discretion while supporting the core functions of the Dean of Students Office (DOSO), including Student Concerns & Complaints, Student Conduct, Harassment/Discrimination, Title IX & Sexual Misconduct, Behavioral Intervention, and Prevention/Awareness Programming and Training.

This position plays a key role in supporting DOSO programming that fosters student success, retention, and completion. Senior Student Affairs Case Manager assists with departmental goal setting, retrieving, organizing, and analyzing data for reporting and unit planning, and identifying holistic student and business needs. The role also involves making and implementing recommendations that positively impact students, the department, and the college community. Additionally, the Case Manager will assist with onboarding, training, coaching, and assigning tasks to department staff, including student employees.

Providing culturally responsive student services, the Senior Student Affairs Case Manager will address the complex academic, social, emotional, cognitive, and behavioral health needs of students and facilitate referrals to college and community-based programs. This role will also serve as a functional expert and consultant for assigned schools, departments, and college employees, including staff, faculty, and managers.

The ideal candidate will have strong organizational, computer, and conflict management skills, the ability to work independently, and the capacity to engage effectively with a diverse internal and external college community. Maintaining strict confidentiality and handling sensitive information with tact and diplomacy are essential.

This position reports to the Dean of Students Office leadership, currently the Manager of DOSO and DRS.

This is a year-round (52-week) position with standard business hours of Monday through Friday, 8:00am – 4:30pm. Occasional evening and weekend work may be required but is not typical. This position has the option to perform work remotely, with the expectation for in office work three (3) days a week.  Subject to change per Madison College policy.

Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

Madison College’s dedication to promoting equity, inclusion, and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College—it is the foundation of what we are striving to do. Come be part of our great team!

This position will be open until filled, with a first consideration date of April 1,2025, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (3)

• Resume
• Cover Letter
• Response to Supplemental questions

SUPPLEMENTAL QUESTIONS:

As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than 1 page each question.

• Describe your experience engaging with a diverse student body and/or workforce.
• How do you see this position impacting students and employees with varying beliefs, behaviors and backgrounds?

*Failure to include these documents by the first consideration date will RESU