Customer Reference Lead

Overview

Quest Software is a global leader in data management, cybersecurity, and platform modernization solutions that solve some of the most common and most challenging IT problems. With more than 45,000 customers worldwide, including 90% of the Fortune 500, our software helps organizations manage complex hybrid environments, secure critical data, and ensure business resilience with a goal to deliver AI success for enterprises and public sector agencies.  

We’re seeking an experienced, strategic, and highly polished Customer References leader to help bring our customers successes to life. This role will build and scale a global customer references program, transforming customer outcomes into powerful stories that showcase how Quest Software enables real-world impact. 

As the Customer References lead, you’ll be the driving force behind Quest’s customer storytelling function. You’ll partner closely with Sales, Product Marketing, and Customer Success teams to identify customer success stories, case studies, quotes, and other customer advocacy and turn their experiences into inspiring stories that resonate across channels—from sales enablement and analyst relations to public relations, internal communications, digital campaigns, and events. 

You’ll have the opportunity to create a foundational program that celebrates our customers’ success stories and strengthens Quest’s brand in the market. Your work will directly shape how we share the value of our solutions and deepen relationships with the people who make Quest possible—our customers. 

This is a high-visibility role where you’ll combine strategy, creativity, and program management to shape how the world sees our customers—and, in turn, Quest. 

Responsibilities

Build and lead Quest’s global customer references program 

• Develop and execute a global customer reference and advocacy strategy aligned to company growth goals.  

• Build and manage a scalable, cross-functional framework for sourcing, nurturing and activating top customer advocates, including clear processes for managing reference requests, approvals, and engagement opportunities. 

Create and amplify customer stories 

• Collaborate with customers to develop high-impact partnership announcements, case studies, videos, blogs, and event content that highlight measurable outcomes. 

• Work with creative and content teams to bring these stories to life across marketing campaigns and Corporate Communications. 

• Support Sales and Analyst Relations teams by connecting them with referenced customers who can speak to Quest’s value and results. 

Customer Engagement & Executive Relationships 

• Cultivate strong, trust-based relationships with senior customer stakeholders, including C-suite and VP-level leaders. 

• Guide customers through storytelling and reference participation that showcases their success authentically and respectfully. 

• Serve as the primary liaison between customers and internal teams for reference activities, ensuring professionalism and premium experience. 

Drive measurable impact and operational excellence 

• Develop metrics and reporting to demonstrate the influence of customer advocacy on pipeline, retention, and brand awareness. 

• Manage a central repository of reference customers and story assets for easy global access. 

• Ensure compliance with customer communication guidelines, legal approvals, NDAs, and usage rights. 

• Continuously refine program processes, technology, and communications to increase efficiency and engagement. 

Qualifications

• 10 years of experience in customer advocacy, customer marketing, customer success or related go to market functions, preferably within B2B technology or software. 

• Proven ability to build or scale a customer references or advocacy program in a high-growth or enterprise environment. 

• Demonstrated success in managing relationships with senior-level customer stakeholders; interviewing and writing skills. 

• Strong cross functional leadership skills; able to influence without authority. 

• Exceptional organizational and project management abilities 

• A proactive, collaborative mindset and passion for amplifying the customer’s voice. 

 

Preferred Qualifications 

• Experience building scalable, cross-functional programs at a tech company. 

• Experience with advocacy platforms. 

• Familiarity with Salesforce or similar CRM and marketing automation tools. 

• Background in