Sr. Manager, UX Design Customer Experience (Remote/Flexible)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Company Overview 

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe. 

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it. 

Position Overview 

The Sr. Manager, UX Design Customer Experience will be responsible to work closely with cross-functional members of the development and planning teams to ensure a world-class user experience is designed for while ensuring a scalable, global implementation to meet future business needs. 

Responsibilities  

• Reduce complexity in our designs, our deliverables, and our collaborations. Responsible for driving process improvement for design within the teams. 

• Manage a team of UX design leads and designers, focused on digital products.  Including hiring, developing, coaching, and upskilling the team. Build a strong team of designers that can work independently on programs in a SAFe agile environment, with coaching. Direct responsibility for approximately 10+ designers on the team. Manage designers on complex software releases on multiple platforms and programs. 

• Manage in a complex environment from innovation to more tactical programs, lead the team through ambiguity to drive clarity for the design team. 

• Responsible for demand planning and resourcing to meet program and department strategic goals. 

• Build and manage a large UX design team focused on the Customer Experience, working in a SAFe agile development environment for multiple modalities – text, web, email, native apps with multiple releases and partner integrations. Prioritizes the team backlog to streamline the execution of program priorities.  

• Prioritization and assignment of design resources and work at PI and sprint levels for the design organization with in a SAFe agile environment. Leads PI planning and sprint planning for design team for feature, programs and/or product releases as assigned. 

• Manage cost center and budget for a large team of designers, including cost of headcount, design tools, T&E, and vendor support. 

• Engage, hire, and manage UX vendors and software tools as needed to extend the team’s capabilities when needed. 

• Balance the development of the team with the development of the user experiences.  

• Collaborate heavily and influence the customer experience, product management, marketing, regulatory, clinical, legal, and development team to help define world class user experiences and a holistic user experience across touch points. This is focused primarily on the medical device both physical products and native apps but may extend to partner integrations. 

• Demonstrates deep buy-in for team and business goals. Gains broader knowledge of other business areas. Acts as an agent for change. 

• Drive user centered design best practices through the agile process. Incorporate the adoption and integration of user research globally, early and often through the lifecycle of the project through collaboration with the user research team. 

• Leads design for accessibility and localization; extends global design system as necessary. 

Education and Experience 

• Bachelor’s degree in Design, HCI, Human Factors, Cognitive Science, Psychology, Interaction design, Industrial Engineering or other discipline required.

• 8-10+ years of relevant experience in UX and product design, idea