Regional Operations Manager - ERCOT Market Expansion

The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems. 

Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our two offices in the US, we have three offices in the UK and another in Australia.  Further expansion is planned for 2025 and beyond which means global career opportunities for you, with plenty of potential to explore new markets. 

When you join our Team, you will have the opportunity to contribute and make an impact every single day. 

Overview

We are seeking a highly organized and strategic Regional Operations Manager - ERCOT Market Expansion to lead the planning, implementation, and execution of operational functions required to enter and scale a retail energy business in the ERCOT market. This role is critical to ensuring regulatory compliance, operational readiness, and seamless market integration.

In this role, you will be involved with the following:

Market Entry Planning:

• Develop and manage the operational roadmap for entering the ERCOT market.
• Coordinate with internal stakeholders and external consultants to ensure all regulatory, technical, and market requirements are met.
• Lead the registration and onboarding process with ERCOT, TDSPs, and other market entities.

Operational Infrastructure Development:

• Design and implement systems and processes for customer enrollment, billing, settlements, and data management.
• Collaborate with IT and third-party vendors to integrate EDI transaction capabilities and market communication protocols.
• Establish SOPs for load forecasting, scheduling, and risk management.

Regulatory & Compliance Oversight:

• Ensure full compliance with ERCOT protocols, PUCT regulations, and REP obligations.
• Maintain documentation and reporting standards for audits and regulatory reviews.
• Monitor market rule changes and assess operational impacts.

Cross-Functional Leadership:

• Partner with Sales, Finance, Legal, and Customer Service teams to align operational capabilities with business goals.
• Support product development and pricing strategies with operational insights.
• Lead continuous improvement initiatives to enhance efficiency and scalability.

Performance Monitoring & Reporting:

• Track key operational metrics including load accuracy, settlement variances, and customer lifecycle performance.
• Develop dashboards and reporting tools to provide visibility into operational health.
• Identify and resolve operational bottlenecks and risks proactively.

To be successful in this role, you are likely to have the following skills/experience:

• Bachelor’s degree in Business, Energy Management, Engineering, or related field.
• 5+ years of experience in retail energy operations, preferably within ERCOT or other deregulated markets.
• Strong understanding of ERCOT protocols, REP operations, and market settlement processes.
• Experience with EDI transactions, load forecasting, and TDSP coordination.
• Excellent project management and cross-functional collaboration skills.
• Proficiency in data analysis tools and CRM/ERP systems.

Preferred Experience:

• Prior involvement in launching a retail energy business or expanding into new markets.
• Familiarity with ERCOT systems such as MarkeTrak, Texas SET, and Retail Market Testing.
• PMP or Six Sigma certification is a plus.

Diversity

Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history). EOE.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.

We are committed to the full inclusion of all qualified individuals. As such, if a reasonable accommodation is needed to participate