Team Lead, Ancillary Product Management

First Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30-40% each year over the last six years.

Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Team Lead, Ancillary Product Management

Your Location: Remote

You report to: Manager, CSO & Ancillary Management

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce,  is adding a new partner to our Funding Department to accommodate our remarkable growth!

What you will do:

Your duties include, but are not limited to:

Database Management:

o Assist in the design, implementation, and maintain a comprehensive database of all ancillary product providers.

o Regularly update the database with accurate information on different ancillary products offered by each provider.

Ancillary Product Guideline:

o Maintain and update ancillary product guidelines to ensure alignment with company policies and industry standards.

o Collaborate with relevant stakeholders to incorporate changes and improvements to the guidelines.

Verification of Cancelable Products:

o Verify the status of cancelable products post-funding to ensure that it is activated properly.

o Investigate and resolve any discrepancies related to cancelable products.

Compliance Management:

o Work closely with the compliance team to ensure that all accepted ancillary products adhere to regulatory requirements.

o Conduct regular audits to verify the compliance of existing products and collaborate with compliance officers to address any issues.

o Stay informed about state and federal regulations affecting ancillary products.

o Ensure that all new products introduced into the company's portfolio comply with relevant state and federal regulations.

Company Wide Collaboration:

o   Collaborate with cross-functional teams, including legal, sales, and operations, to streamline processes related to ancillary product management.

o   Provide support to other departments in understanding and adhering to ancillary product guidelines.

Risk Assessment:

o Conduct risk assessments for new ancillary products to identify potential legal, financial, or operational risks.

o Develop and implement risk mitigation strategies in collaboration with risk management teams.

Documentation and Reporting:

o Maintain accurate and up-to-date documentation related to ancillary products, compliance, and regulatory changes.

o Generate regular reports for management, highlighting key metrics, compliance status, and potential areas for improvement.

Training and Development:

o Provide training sessions for internal teams on ancillary product guidelines, compliance requirements, and database utilization.

o Stay updated on industry best practices and share knowledge with team members.

Continuous Improvement:

o Proactively identify opportunities for process improvement within the Ancillary Product Management department.

o Implement measures to enhance efficiency, accuracy, and overall effectiveness of

ancillary product-related processes.

What you bring:

• Excellent communication (verbal and written) skills.
• Must be well organized to keep records on employee performances that are easily accessible especially for Mid-Year/End-of-Year reviews
• Minimum 1+ year experience in Funding at FHF.
• Must be a Subject Matter Expert in all policies, procedures and compliance-related topics.
• Impeccable compliance history with no major violations
• Understanding or at least have been exposed to ancillary products at FHF
• Proven experience and success in Funding/CSO/UW at FHF
• Available to attend department trainings in person

FHF Benefits…<