Communications & CSR Manager

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
 

*This is a hybrid position based out of Carmel, IN.

We’re Looking For:

We’re seeking a Communications & CSR Manager to join our in-house Marketing & Communications (MarComm) team, where you’ll support internal and external communications across our corporate functions and community relations. You’ll help drive brand visibility and reputation, with a focus on employee engagement and philanthropic initiatives. This role is a great fit if you’re passionate about storytelling, enjoy connecting employees and communities, and are eager to flex a wide range of communications skills.

You Are:

• Curious. You are a lifelong learner, eager to seek out and consume new information. You listen carefully, have a natural curiosity and the confidence to offer your informed opinion. You know when to be bold, when to be diplomatic, and when to question, “Why?”.

• Analytical. You possess strong critical thinking skills to evaluate new information and data, key performance metrics, identify opportunities and make recommendations for improvement.

• Strategic. You bring a keen eye and a critical mind with an ability to see the big picture. You understand our audiences’ needs and our purpose, and you work tirelessly to bring them together to achieve impact and business results.

• Detail-oriented. You ensure high-quality communication and help maintain brand and style guidelines across all content and materials.

• Collaborative. You’re a partner to team members across the MarComm team, and a conduit between our team and key stakeholders across our business lines. 

• Proactive. You are solutions-oriented and adept at acting on your own initiative while seeking guidance and direction when necessary.

• Relationship-driven. You nurture strong relationships and advocate for others. You’re an ambassador for the MarComm team, OPENLANE and each of our brands. 

• Digitally savvy. You understand digital tools and channels such as social media, search and content marketing. You monitor and seek out new digital innovations with a thoughtful eye toward practical applications and how they may disrupt existing tools and technologies.

You Will:

• Craft compelling content that drives engagement and builds both internal and external brand champions, from intranet and thought leadership articles to presentations, talk tracks and more.

• Empower field employees with the latest info and resources about product updates, key initiatives and customer engagement priorities, leveraging communications as a business growth tool.

• Oversee our employee intranet, serving as the subject matter expert to teams across the organization on its functionality and best practices and providing regular engagement reports.

• Partner with key corporate functions including human resources, IT, finance, safety and security as well as OPENLANE’s employee resource groups (ERGs) to deliver timely and relevant communications to employees.

• Lead and manage OPENLANE’s community engagement strategy and initiatives, cultivating meaningful relationships to maximize program impact and visibility while ensuring alignment with company priorities and brand standards.

• Develop standards for regular reporting on the scope and impact of community engagement initiatives.

• Manage a storytelling-driven social media approach for our corporate social channels, including planning, postin