Business Technician

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services for commercial customers. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role. Acts as technical specialist within own area. May serve as team leader, but does not supervise.

Job Description

Core Responsibilities

• Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. Installs and configures static internet protocols (IPs), as needed, on business internet installations. Saves and loads customer configuration files during swaps or upgrades that may contain customer local area network (LAN) gateway modifications, port forwarding, port assignment, or static IPs.
• Configures and troubleshoots network devices, including but not limited to Lynx, Cisco, Juniper and Ciena command line interfaces.
• Completes network installations using networking fundamental topics including IP addressing, subnetting, IP routing protocols and LAN (local area network) and WAN (wide area network) concepts and configurations.
• Completes installations and service, may lead projects, for advanced enterprise services, such as, but not limited to metro-E, cell backhaul, PRI (primary rate interface) over fiber and voice edge over fiber.
• Performs business service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap or network access point (NAP) to the customer's demarcation point. Installs and removes customer premise equipment (CPE) in order to provide customer with upgrades or downgrades in service.
• Performs multiple line voice installations, including private branch exchange (PBX) cross connects, hospitality services, enterprise services and integration with legacy fire alarm systems, point of sale (POS) terminals and door entry systems.
• Performs commercial site surveys based on knowledge of right of entry agreement, commercial construction, building layout and mechanical systems.
• Assesses and designs advanced business networks using appropriate technology and based on customer needs using coaxial cable, Cat 5/6, fiber optic cable and Wi-Fi networks.
• In support of Fiber to the Premise (FTTP) installations and trouble calls, cleans fibers, measures light power, installs and powers optical network unit (ONU) and installs backup batteries, where applicable.
• Participates on special projects team supporting large scale enterprise and hospitality installations, troubleshooting and customer experience focused special initiatives.
• In support of business Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network taking into consideration Wi-Fi channels, co-channel interference and channel utilization. Determines appropriate use of device options and provide advanced customer education to set appropriate expectations.
• Obtain and maintain applicable security licensing and background checks based on federal, state, or municipality requirements and/or customer requirements where applicable.
• Performs residential installation and services calls as needed.
• Completes associated record keeping in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account.
• Determines acceptability of service by reviewing and confirming quality of service using advanced tools and analysis. Determines appropriate solution based on results of analysis in order to provide the best possible service for the customer.
• Communicates, engages and provides customer with education on products and services, which may include, materials regarding channel line up, applications, use of services and equipment, consumer devices and company policies as they relate to the customer. Provides infor