Director, Integrated Account Management (IAM) Contracting Compliance & Operations

Job Description

The Integrated Account Management (IAM) Director, IAM Contract Compliance & Operations reports directly to the IAM Vice President. This role is responsible for leading a team of 2 Associate Directors to provide best-in-class compliance and operation support to the Integrated Account Management team in coordination with key stakeholders within Finance, Compliance and Legal. The role dotted lines to the US Corporate Compliance Officer. 

Key compliance priorities include program oversight and governance over policies and Standard Operating Procedures of contracting functions in IAM (e.g., contract eligibility, chargebacks, order management, bundle/stacking and contract lifecycle management), audit/monitoring management, and remediation activities.  In addition, this role serves as business owner for the Contract Lifecycle Management platform (ICM) and Formulary Verification processes, including operations provided by MMIT platform. This role works closely with compliance points of contact within IAM, Finance and Compliance office.

Key Responsibilities include and may not be limited to:

• Ensure that all aspects of the IAM Compliance Plan are met without exception.

• Facilitate the annual audit of Central Contract Services (CCS) by internal and external audit in support of our Company's external reporting.  Follow up to ensure that any outstanding audit issues are addressed in a timely manner.

• Coordinate annual reviews of all Integrated Account Management (IAM) internal controls and Standard Operating Procedures within contracting functions. Identify, investigate, and implement future preventative actions for IAM compliance incidents requiring remediation.

• Provide subject matter expertise and Compliance perspective on contracting initiatives.

• Hold monthly Compliance reviews with a cross-functional council including representation from Finance, Legal, Corporate Compliance and IAM.  Conduct quarterly reviews with the VPs of IAM, US Market Finance, Legal and Compliance and semi-annual reviews with the President of US Human Health.

• Act as IAM Privacy Steward as part of the Global Privacy Office.

• Assess monthly bundle/stacking metrics across IAM, Puerto Rico and Vaccines Contracting to ensure meeting KPIs as dictated in IAM Compliance Plan.  Investigate inaccurate or untimely submissions. Adjust processes or conduct training, as needed.

• As business owner of contract lifecycle management platform, ICM, ensure proper end-to-end utilization of the system by IAM, Puerto Rico and Vaccine Contracting Customer Managers. Collaborate across IAM, IT and vendor on system enhancements and updates needed.

• In partnership with Legal and Customer Contract Management (CCM) Government Pricing, conduct annual GP refresher training at IAM 1S Meetings.

• As business and compliance owner of the Formulary Verification process.  Supervise semi-annual verification process. Collaborate with vendor of tool, MMIT, to address inefficiencies or deficiencies with the tool.  At the conclusion of each cycle, compile reports to present to VPs of IAM and US Market Finance. Oversee Hospital Formulary Verification and Enrollment Audit processes, on a semi-annual and annual basis, respectively.

• Identify additional areas for compliance improvement across IAM, Puerto Rico and Vaccines contracting teams.

Position Qualifications:

Minimum Requirements:

• BS/BA degree

• 10 years of business experience, preferably pharmaceutical/healthcare-related

• US market knowledge and experience

• Strong leadership and problem-solving skills

• Expertise with collaboration, influencing without authority and working successfully with cross-functional teams

• Strong demonstration of ethics and integrity

• Ability to work hybrid at the North Wales (Upper Gwynedd), PA office at least 3 days per week

• Ability to travel ~10%

Preferred Qualifications:

• Knowledge of US contracting processes and government pricing regulations, including pharmacy contracting & compliance

• Prior management / team leadership experience with proven results

• MBA degree

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