Senior Director, Network Compliance

Senior Director, Network Compliance

The Network Compliance Senior Director will perform a key risk management role in the second line of defense for Capital One’s network and merchant businesses to help establish and implement the framework for the network compliance program. The Network Compliance Senior Director is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework.  

Senior Directors in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company.

Responsibilities:

• Collaborate with first and second line functions to analyze the risk management framework for network and merchant services.

• Provide expert advice and effective challenge on compliance risks impacting network and merchant businesses.

• Advise business leaders on regulatory requirements and provide guidance on policies, standards, and procedures.

• Develop expert-level understanding of global network and merchant business processes.

• Proactively identify trends in business data and emerging external network payments compliance risks.

• Maintain subject matter expertise in the broader payments industry and applicable global laws and regulations.

• Ensure ongoing application of compliance requirements to business expansions and new products.

• Provide effective challenge during network-dependent product planning to ensure necessary compliance controls are in place.

• Conduct impact assessments on new network-related regulations (e.g., interchange fees) to ensure strategic adjustments comply with Network Conflict guardrails.

• Develop strong relationships with Business Risk, Legal, and Audit peers for ongoing network compliance integration.

• Display a passion for coaching and developing others through leadership style.

• Support regulatory exam and engagement preparation and delivery.

• Manage, develop, and coach a Compliance Advisory Team.

• Participate in reporting activities to senior leadership in the business and Risk Management.

In this role, you’ll be expected to demonstrate proficiency in key areas:

• Guidance on Network Rules Alignment: Act as a subject matter expert to ensure that internal product launches or process changes align with the complex, evolving operating rules and bylaws set by external payment networks

• Conflict of Interest Mitigation: Review network partner engagements to mitigate conflicts arising from the company’s dual role as a network operator and participant

• Regulatory Risk Assessment: Conduct impact assessments on new network-related regulations to ensure that the line of business adjusts its strategies without violating "Network Conflict" guardrails

• Monitoring and Effective Challenge: Provide effective challenge to business leaders during the strategic planning of network-dependent products

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Technology Driven - Provides effective challenge to technology teams, ensuring they are adhering to internal policies and external regulatory requirements

• Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor's Degree or military experience 

• At least 9 years of legal, compliance, or risk management experience OR at least 9 years of regulatory experience in consumer financial services or payments industry