CS Planning & Operations - Senior Manager, Security Program

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Salesforce is seeking a strategic and results-driven Senior Manager of Security to join our Customer Success Planning and Operations team. In this role, you will drive the advancement of our security program by managing our security project portfolio, creating a unified roadmap, conducting risk and remediation strategies, leading the execution of strategic security projects, and building out aa metrics and reporting dashboard . You will drive alignment across multiple cross company stakeholder groups and drive executive-level reporting. Success requires a strong understanding of security programs, program management skills, business acumen, analytical skills, and exceptional communication skills to further mature and manage our security program. Experience in security compliance, program governance, project execution, and an understanding of key security regulations (e.g., FedRAMP) is highly beneficial.
This role will report into the Senior Director of Privacy and Compliance.
Join an amazing team and make a meaningful impact!

As a Senior Manager, you will:
Drive Security Portfolio Management

• Create a Centralized Security Roadmap

• Maintain project intake and prioritization framework

• Maintain a centralized Security Project and Risk & Issues Inventory

• Lead cross functional security program governance meetings

• Maintain multi-quarter Security Program Roadmap meetings

Drive Project Execution and Stage Gate Management

• Drive strategic security related initiatives and act as a SME when applicable and pull in external stakeholders from other Security and Legal teams as needed

• Drive strategy development that connects Security regulations and standards into process and technical implementation

• Manage the project stage gate process to guide projects from strategy through implementation

Standard and Policy Adherence

• Maintain centralized inventory of all Standards and Policies that impact Customer Success

• Conduct gap assessments against current inventory to identify maturity of existing compliance and potential gaps

• Partner with leaders to diagnose gaps, mitigate risks, and implement course corrections that drive results

• Develop compelling, insightful recommendations to support executive decision-making and prioritization

• Translate gaps and remediations into actionable strategies

Develop Stakeholder Engagement & Communication

• Design and implement a communication strategy to ensure timely and effective stakeholder engagement and awareness

• Collaborate with teams to orchestrate business reviews, community calls, and leadership updates that drive alignment and decision-making

• Develop and deliver presentations for senior executives and various levels within their teams

• Lead various communication channels to optimize stakeholder engagement

Thrive in Ambiguity & Fast-Paced Environments

• Act as an internal consultant, identifying root causes of challenges and presenting risk balanced solutions

• Operate with a self-starter mentality, balancing multiple priorities while driving clarity in complex situations

• Navigate evolving business priorities, ensuring a proper focus on both proactive and reactive initiatives

Experience and Skills Required:

• Bachelor’s degree in business, cybersecurity, or security management

• 8+ years of experience in strategy, security, compl