Hardware Field Technician

IDEMIA National Security Solutions (NSS) is the premier provider of integrated identity solutions for United States Government. Our deep understanding of biometric, biographic, credential, and digital forms of identity allows us to guide our clients to achieve their business goals. NSS’ leading software systems; data and analytics offerings; and professional services facilitate and automate many of the business processes for government agencies serving law enforcement, military, and intelligence missions.

Summary:

NSS is seeking to find Systems Administrator Alternates/Service Technicians with an Active Secret Security Clearance to maintain and support highly specialized passport personalization hardware and IT systems to include laser engravers and thermal book printers. These positions reside and operate at the Passport Offices and Agencies for the U.S. State Department through a national system of regional service centers across the U.S.

Primary Responsibilities:

• Provide maintenance of hardware for servers and workstations to include applications, planning, installation, training, support and monitoring.
• Perform development and maintenance of diagrams, system configurations and technical documentation.
• Provide server/workstation security services.
• Conduct analysis of vulnerabilities then provide remedial solutions and ensure compliance.
• Provide maintenance services on printers, including providing supplies.
• Conduct periodic cleaning, maintenance, replacement parts, refurbishment, calibration, of the card printers and related equipment as necessary.
• Plan and coordinate upgrades as needed and perform monthly restorations for validation of user data integrity.
• Provide on-going management of data, systems, software and hardware to include back-ups, restorations, and purges.
• Monitor and document irregular performance of servers, workstations, and services including trends.
• Document and maintain site configurations and changes.
• Ensure card printers are fully operational during normal business hours and have the capability to personalize passport cards in under 24 hours.

Job Requirements and Skills:

• Required clearance: Secret (Active)
• Education: AA/BS degree preferred
• Experience: 8 -10 years as a hardware technician
• Certifications: Preferred CompTIA A+ Certification, CompTIA Network+ Certified; CompTIA Security+ Certified
• Familiarity with electro-mechanical devices, thermal printers, or high-speed scanning equipment.
• Knowledge of PCs, computer peripherals, and the MS windows environment.
• Ability to read and understand schematic diagrams and be non-adverse to dis-assembly and reassembly on complex mechanical devices including motors and fiber optic scanning systems.
• Strong troubleshooting skills.
• Good verbal communications skills.
• Must be open to working overtime when approved, and rotating shifts when necessary.
• U.S. citizenship without dual citizenship required.
• Must be able to obtain and maintain a U.S. Department of State background check.
• Must either have or be able to obtain a U.S. Secret Security Clearance.

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*****Must be a US Citizen, without Dual Citizenship*****

IDEMIA National Security Solutions (NSS) is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Equal Opportunity Employer Statement:

It is the policy of NSS to provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, national origin, ancestry, sex, gender identity, age, disability, participation in discrimination complaint-related activities, sexual orientation, genetics, or active military or veteran status, or any other protected characteristic, by either employees or non-employees. This non-discrimination policy applies to all employment procedures, including, but not limited to, recruiting, hiring, placement, promotion, transfer, training, compensation, termination, reduction in force, and all company-sponsored activities.

Affirmative Action Statement:

NSS has adopted an Affirmative Action Plan (“AAP”) and is committed to making a good faith effort toward achieving the objectives of the plan. It is the policy of NSS to base employment decisions on the principles of Equal Employment Opportunity (“EEO”) and to take Affirmative Action in the employment of women, minorities, individuals with disa