Facilities Services Coordinator

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  Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same in this role:   Facilities Services Coordinator   This Is What You’ll Do:

• Provide general overall facility management services including monitoring of CMMS
• Address inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up to ensure customer satisfaction
• Respond to facility inquiries and complaints, verify problem and take the necessary corrective action
• Remain knowledgeable regarding operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment

• Maintain on-going communication with contractors and team
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open/closed work orders and check the status of open work orders
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Maintain database of facility assets and condition assessments
• Maintain records for OSHA, environmental, and other regulatory compliance
• Create and record appropriate written communication between all parties
• Communicate frequently with Center landlords and vendors to resolve issues and provide project status updates
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
• Additional duties may be added as changes in the company’s goals and direction occur, in order to maintain our department’s alignment with the goals and direction.

This Is Who You Are:

• High level of organizational skills and ability to manage multiple projects simultaneously.
• Must have strong interpersonal skills and ability to work in a team environment.
• Demonstrated ability to work and communicate professionally, both verbally and in written form, with internal and external customers at all levels.
• Demonstrated customer service excellence.
• Ability to perform and manage technically complex projects using independent judgment and personal initiative.
• Build strong internal and external relationships using effective verbal and written communication skills.
• Recognize and act on opportunities; adjust direction when situation warrants
• Advanced Microsoft Excel, Microsoft Word and Microsoft PowerPoint skills.
• Work independently without regular direct supervision.
• Approximately 5% travel as required.

This Is What It Takes:

• High school diploma or a General Equivalency Diploma (GED) required
• Associates or Bachelor's degree in facilities management, building, business or other related field preferred
• A minimum of 3-5 years of experience in commercial real estate
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Do Satisfying Work. Earn Real Rewards and Benefits.   We’re widely known and respected for our benefits and for leadership that is supportive and hands-on.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Employee assistance program (EAP)
• Wellness program
• 401 (k) retirement plan
• Paid time off
• Company-paid holidays
• Personal time

More About Octapharma Plasma, Inc. With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace,