Tortazo Food Operations Supervisor - Full Time

Join the Front-of-House leadership team at Tortazo, a fast-casual eatery by Michelin-starred Chef Rick Bayless! As the Food Operations Supervisor, you'll oversee exciting shifts, ensuring our service staff delivers unforgettable dining experiences filled with authentic Mexican flavors.

In this role, you'll lead and motivate employees, fostering teamwork and open communication while creating a positive work environment. You'll coach team members and aim to improve departmental operations through ongoing evaluation of policies and procedures.

Essential Functions:

• Administers all aspects of food preparation at the outlet, ensuring 100% internal/external guest satisfaction.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.   
• Leads the department by creating a positive, supportive environment where talents, skills, and trade practices are exchanged, and operational support is provided for all Food and Beverage employees.   
• Coaches and develops employees using a consistently, approachable demeanor and clearly articulating expectations.
• Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes, and program effectiveness/value. 
• Plans all daily and special event menus as directed. 
• Executes and audits supplies and inventory items, ensuring cost controls.
• Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards. 
• Completes the required daily financial tools and reports. 
• Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members. 
• Communicates variances from established standards to the Food Operations Manager. 
• Helps set performance expectations and provides operational support for the supervisory team and employees. 
• Enforces all appearance and uniform guidelines. 
• Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, and efficient preparation of all food-related items. 
• Conducts periodic inspections of all assigned areas, including line, preparation, pantry, clean-up, and storage to and administers safety policies and procedures pertaining to the procedures.
• Recommends changes, including hiring, promotion, demotion, and release of personnel.
• Recommends wage and salary adjustments for personnel within established limits. 
• Adheres to regulatory, departmental, and company policies in an ethical manner. 
• All other tasks are assigned by the Food Operations Manager and the Director of Hospitality.

Requirements:

• Bachelor’s Degree preferred.
• Minimum of 2 years of experience in high volume, high quality, quick-serve, and casual dining management preferred.
• Culinary expertise in multiple specialties is preferred.
• Must possess exemplary customer service, written/verbal communication, and interpersonal and managerial skills. 
• Knowledge of all phases of food administration, cost controls, and administration is preferred.
• Computer skills (Micros, Excel, Word, Outlook, etc.) required.
• Must be flexible in schedule to include nights, Holidays, and weekends.
• Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

Physical, Mental, and Environmental Demand:

• Must be able to lift up to 20 lbs and carry objects weighing up to 20 lbs and occasionally lift/move up to 100 lbs. 
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights, and dust.
• Position requires 10% standing, 15% sitting, and 75% walking. 
• Requires some twisting and climbing.
• Requires frequent bending, stooping and reaching overhead, bending, pushing and kneeling. 
• Must be able to respond to touch, speech, taste, smell, aural, and visual cues. 
• Fast-paced environment involving constant internal and external contact. 

Compensation & Benefits: 

• $65,000 -Annually per hour.
• Employment Type – Full Time

Ben