Sales Manager

Join Our Team as a Sales Manager!

At the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center, we believe that true innovation is born from an engaged culture of people and ideas. As a Sales Manager, you’ll be responsible for developing strategic sales opportunities, maintaining strong client relationships, and representing our trio of award-winning hotels with professionalism and enthusiasm.

This position is a full-time, on-site position based in Durham, NC or a remote position based out of Philadelphia or Washington, DC.

Benefits
 

• Competitive salary with growth opportunities
• Health, Dental, Vision, and Life Insurance, plus supplemental coverage (Short-Term/Long-Term Disability, Critical Illness & Accident)
• Generous Paid Time Off (PTO) program and 8 Paid Holidays annually
• 401(k) with employer match (eligible after 6 months of employment)
• Complimentary employee meals & free on-site parking
• Family & Friends room and dining discounts
• Employee Assistance Program (EAP)
• Supportive, team-oriented environment that feels like family

Responsibilities

• Proactively solicit, negotiate, and secure new business opportunities to achieve revenue and activity goals
• Consistently meet or exceed individual and team sales targets
• Respond promptly and professionally to customer inquiries, proposals, and lead referrals
• Provide direction and support for meetings and catering logistics in coordination with the catering team
• Develop a strong understanding of company sales policies, procedures, and standard operating practices (SOPs)
• Maintain accurate and organized account files, reports, and correspondence
• Foster effective communication and collaboration across hotel departments to ensure seamless guest and group experiences
• Build and maintain strong relationships with clients to ensure satisfaction and encourage repeat business
• Stay informed on local market trends, competitor activities, and new business opportunities
• Participate in special promotions, sales initiatives, and community events to enhance brand visibility
• Perform other related duties as assigned by the Director of Sales & Marketing or Director of Group Sales

Qualifications

• 3+ years of hotel or hospitality sales experience (experience with group or corporate markets preferred)
• Degree in Hospitality, Business, Marketing, or related field is a plus
• Proven success in achieving or exceeding sales and revenue goals
• Strong negotiation, presentation, and relationship-building skills
• Excellent written and verbal communication abilities
• Proficiency in hotel sales systems, CRM tools, and Microsoft Office Suite
• Highly organized with the ability to manage multiple priorities in a fast-paced environment

If you’re an energetic, relationship-driven professional who thrives in a collaborative and high-performance environment, we’d love to hear from you!

Apply today and join our award-winning team in Durham, NC.

• 2 years of hotel sales experience or related. Degree, certification, or training is preferred.
• Excellent communication and customer service skills
• Proficient in Microsoft Office. Salesforce knowledge is a plus.
• Ability to effectively manage details and take initiative in meeting program goals.
• Developed English skills both written and orally.
• Ability to lift up to 15 pounds.