People Operations Business Partner

Note to Candidates:

We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.

This is a hybrid role based in San Francisco (three days per week at our office) and will report directly to the Director, Talent Development.

Who We Are: 

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages over 300+ international customer offices and serves over 300,000+ employees per month. 

As a mission-driven company, we believe crafting better workplaces starts from within. We are hard-working, passionate and resourceful trailblazers who love what we do. With experts in technology, Food & Beverage operations, customer success, fulfillment and more, our people mean everything to us because it’s our people who create a culture that’s worth being part of. And of course, the snacks are the cherry on top!

The Role

The People Operations Business Partner is responsible for the seamless administration and management of People Operations services for our dynamic team. This role will support the People Operations team to deliver consistent Human Resources, Compliance, Employee Relations, Engagement, and Company Culture support to our growing team of over 250 employees. This role will also help improve the efficiency, continuity, and effectiveness of communications, data management, and HRIS utilization within the company, including using AI tools to support consistent processes and strengthen day-to-day operations.

Having a background in Human Resources or People Management, as well as a passion for helping to develop medium-sized organizations makes this an exciting opportunity for anyone looking to grow in their career in People Operations. This is a hybrid role based out of the San Francisco office with a 3 day per week in-person expectation. 

Required Qualifications

• HUMAN RESOURCES EXPERTISE:
• • Shows a basic level of understanding of employment laws and practices related to nonexempt employees; is aware of and regularly reviews reliable sources of information surrounding employment law
  • Maintains knowledge of legal requirements related to day-to-day management of employees
  • Seeks guidance when addressing legal compliance issues.
  • Committed to obtaining either SHRM-CP, PHR (HRCI), or aPHR (HRCI) certification within the first year of employment
  • Exhibits a strong command of company policies and procedures

• EMPLOYEE ADVOCATE:
• • Listens attentively to employees' concerns and issues; demonstrates empathy and understanding in interactions.
  • Recognizes common employee needs and concerns + begins to advocate for basic employee welfare and satisfaction.
  • Helps employees understand basic HR policies and procedures; provides initial guidance on policy interpretation.
  • Works collaboratively with People Operations team members to address employee issues.
  • Participates in team discussions to advocate for employee interests.
  • Communicates clearly and professionally with employees.
  • Conveys information regarding policies and benefits effectively.
  • Recognizes problems or potential issues before they escalate. Takes action based on training and guidance from managers. 
  • Independently makes decisions while thoughtfully weighing the risks and rewards.

• TOOLS + RESOURCES: 
• • Regularly builds relationships with colleagues in