Senior Manager, People Operations

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing: 

The Senior Manager, People Operations is a critical leader within the Talent Enablement team, responsible for building and scaling the people operating environment that allows exceptional talent to ramp quickly, do high impact work, and choose to stay and grow with Grow.

As Grow accelerates toward 1000 plus employees, performance is no longer constrained - or enabled - by talent alone, but by the quality of the environment in which that talent operates. This role owns the operational backbone of that environment. From systems and data, to workflows and decision norms, to how employees experience Grow from offer through exit, you will ensure our People Operations foundation is efficient, clear, reliable, representative of our values, and built to scale.

This role owns the full - backend and frontend - People Operations function and shared services model, including employee lifecycle operations, people systems and tooling, payroll, benefits administration, compliance, and documentation. You will partner closely with the Director of Talent Enablement to translate Talent Enablement strategy into scalable systems, operations, and norms that enable strong talent outcomes.

This is a hands-on builder role for someone who can architect scalable infrastructure and systems while also ensuring excellent day-to-day execution. You will lead a high performing People Operations team and be at the forefront of leveraging AI to increase productivity, improve accuracy, and enhance the employee experience.

In this role, you will:

• Build, hire, and lead a high performing People Operations team by setting clear vision, priorities, operating rhythms, and standards for execution
• Influence the long-term operating model for People Operations to support future scale
• Own end-to-end employee lifecycle operations, including onboarding, employee changes, leaves, offboarding, documentation management, background checks, work authorization, and compliance administration
• Oversee payroll, benefits administration, leaves of absence, immigration, and people compliance with a strong focus on accuracy, trust, risk mitigation, and employee experience
• Partner closely with People Business Partners, Finance, Legal, and IT to build and operate the operational backbone of the People function
• Design and scale a foundational shared services model for the People team that establishes clear ownership, service levels, and operating norms across Talent Acquisition, People Business Partners, People Analytics & Insights and People Operations
• Lead the adoption of AI across People Operations to improve productivity, accuracy, and the employee experience, including building and scaling an AI-enabled People Help Desk with strong self service capabilities and proactive issue resolution
• Own and evolve people systems strategy, implementation, and ongoing optimization, including vendor management, change management, access controls, integrations, and continuous improvement
• Design and implement scalable workflows, documentation standards, approval chains, and compliance checkpoints that reduce friction while maintaining quality and consistency
• Establish and monitor operational and system health metrics, using people data (and partnering with Director, People Analytics & Insights when applicable) to drive decisions, prioritize work, and continuously improve the People environment
• Partner with the Director of Talent Enablement, Finance, and other key stakeholders on benefits strategy, including broker relationship management, new hire enrollment, open enrollment, vendor management, and ongoing benefits education
• Lead complex cross functional initiatives and first iteration transformation work, including major people systems implementations and related change management
• Anticipate future scale needs and proactively evolve systems, operations, and norms ahead of growth

 You’ll be a good fit if