Patient Access Representative II

Site: Massachusetts Eye and Ear Infirmary

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Budgeted Sr Ops approved for replacement on 05/08.

 

Job Summary

The Patient Access Coordinator is responsible for scheduling and registering patients for services utilizing enterprise wide computerized scheduling and registration systems and multiple software applications. The employee will have interactions with patients and their families, physicians, physician office personnel and others in obtaining and recording the information necessary for effective scheduling and registration. The Patient Access Coordinator effectively communicates and collaborates with both internal and external customers in a team environment to ensure effective patient scheduling and registration while maintaining a focus on customer service and patient confidentiality. The Patient Access Coordinator is also responsible for registration editing functions utilizing system work queue’s.

 

Qualifications

Requires a professional, service oriented individual, with strong organization skills and good judgment. An independent thinker with the ability to work under limited supervision

 

Additional Job Details (if applicable)

Additional Job Description

 

Remote Type

Remote

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

32

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.