Sr. Director, Patient Services Product Management

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA. 

Job Description

The Senior Director, Patient Services Product Management is the leader responsible for defining and managing the Patient Services capabilities and product portfolio.

To advance the EVERSANA patient services platform and support revenue and earnings growth strategies for the organization, we are seeking a highly capable and commercially focused Product Owner to lead the strategy, development, and optimization of digital and operational solutions supporting pharmacy and direct-to-patient (DTP) of the pharmaceutical products. This role will ensure that patients have timely, compliant, and seamless access to medications directly from pharmacies or distribution partners – enhancing adherence, access, and the overall patient experience.

This role requires a strong understanding of pharmacy fulfillment operations, DTP, digital product development, and regulatory compliance. You will collaborate with internal stakeholders and external pharmacy and logistics partners to deliver scalable, tech-enabled solutions across diverse therapy areas, markets, and patient needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

1. Product Strategy & Roadmap

• Define and maintain the product vision and roadmap for Pharmacy and DTP services and associated applications / systems, aligned with market access, brand strategy, and patient support goals.
• Translate business objectives into digital and operational product capabilities that support patient onboarding, prescription fulfillment, and at-home delivery models.
• Lead product discovery efforts, capturing insights from patients, pharmacists, HCPs, and brand teams.

2. Product Development & Agile Delivery

• Own and prioritize the product backlog for Pharmacy & DTP services and associated applications / systems, including integrations with pharmacy networks, courier services, CRM, and patient engagement platforms.
• Write detailed epics, user stories, and acceptance criteria, ensuring clarity for engineering and UX teams.
• Collaborate with developers and designers through sprint planning, reviews, and retrospectives to deliver features on time and within scope.

3. Stakeholder Management & Collaboration

• Serve as the primary point of contact between commercial teams, patient services, pharmacy operations, IT, and compliance.
• Partner with various teams to tailor solutions for specific therapies, geographies, and patient populations.
• Align product development with go-to-market strategies and post-launch patient engagement programs.

4. DTP and Pharmacy Workflow Design

• Design and optimize workflows that support electronic prescriptions, pharmacy fulfillment, order tracking, direct shipping, where applicable.
• Integrate with third-party pharmacy and logistics platforms (e.g., specialty pharmacies, hub services, APIs) to ensure end-to-end visibility and compliance.
• Ensure solutions support patient consent, identity verification, cold-chain management, refill scheduling, and delivery notifications.

5. Compliance & Risk Management

• Ensure that Pharmacy and DTP solutions meet all regulatory and legal requirements, including HIPAA, GDPR, DSCSA, GxP (where applicable), an