Sr. Principal Customer Communications Representative (Remote)

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: None

TRAVEL: Yes, 25% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman is looking for an experienced Sr. Principal Customer Communications Representative to join our company’s enterprise communications team. In this role, this communications representative is responsible for working across our company teams to develop, plan, execute, and measure integrated, strategic customer communication efforts in support of business priorities. This position can be supported remotely.

Your communications expertise, knowledge of the national security environment, and business acumen will be vital as you help to position the company as an innovation and technology leader in aerospace and defense.  

The person selected for this role must be proactive and innovative, possess strong integrated communications skills from a strategic and tactical perspective, have outstanding professional presence, and very strong collaboration skills.  Working within our matrix organization, the Senior Principal Customer Communications Representative must be able to advise and guide a wide range of partners across our company. Experience with our customer communities is very important, as is an understanding of the aerospace and defense business. The ideal candidate is a highly organized, collaborative communicator who can identify unique communication opportunities and translate strategy into coordinated action. The candidate must also have excellent research, writing and verbal skills that demonstrate an ability to comprehend and explain complex programs and initiatives to a broad range of audiences. 

If you are a strategic and savvy communications expert with an innovative spirit and passion for strategic thinking to achieve top performance in a dynamic, collaborative work environment, please read on. 

Responsibilities:

• Develop and execute integrated customer communications plans in support of business development priorities across the enterprise.
• Help translate enterprise and program strategies into clear, compelling communication approaches tailored to specific customer communities and missions.
• Conduct research on customer organizations, decision makers and mission priorities to inform communication strategies, talking points and engagement recommendations.
• Monitor customer news, industry developments, relevant policy or budget activities and customer feedback; summarize key insights and flag issues, risks and opportunities to the Customer Communications Manager and other stakeholders.
• Partner with sector and functional communicators to ensure customer messaging is consistent, accurate and aligned with company positioning across channels.
• Build strong working relationships with business development, program teams, government relations and functional partners, serving as a trusted communications point of contact.
• Actively participate in Customer Relations Team (CRT) and sector meetings to maintain awareness of business development priorities, identify key stakeholder engagement and communication opportunities, and inform planning.
• Develop and maintain core customer communication assets (e.g., key messages, one‑pagers, briefing materials, placemats, fact sheets) for assigned CRT portfolios, ensuring they are current, accurate and readily usable by stakeholders.
• Oversee development and/or enhancement of A‑level customer engagement materials for assigned CRTs and sectors (e.g., leadership briefing packages, executive decks and other high‑visibility customer engagement products) to ensure alignment with corporate strategy and enterprise messaging.
• Coordinate with the Sr Principal Trade Show Representative and sector teams to identify CRT trade show engagement and sponsorship opportunities and support development of related customer communication materials.
• Coordinate with the corporate media team to assist in development of media