Desk Representative (Redemption)

Your Opportunity

Desk Representative Redemptions

Carrollton, TX 

 

Position Summary 

The Desk Representative position allows individuals to gain exposure to various departments and functions that make up the Company’s Desk Roles to include our PACE Team (Loan Application Support), Collateral Optimization, Operations Support Team and Redemption Team.  

 

In this role, you will be responsible for providing coverage on one of our dedicated “Desk” teams as needed.  You will use strong customer service skills while playing a critical role in supporting our customers and/or store operations.  Gaining insight into the different aspects of our various Desk Teams will make you the ideal candidate to consider for placement into specific openings when available.  

What We Offer

Benefits and Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers! 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

Desk Representative - Redemption Service Agent: 

 

The Redemption Service Agent is responsible for using their customer service skills to work with title loan customers facing payment difficulties and assist customers in redeeming their vehicles when account status is post charge-off. While accepting payments over the phone, our Agents will handle sensitive customer information daily with the highest level of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with the training, tools, and resources you’ll need to succeed.  

 

Hours: M-F 8 AM to 7pm CST and Saturday 9 AM -4PM CST. 

 

 

What We’re Looking For – Qualifications and Skills

• High School Education: Bachelor’s Degree preferred  

• Minimum one year of direct to customer problem solving service role 

• 1–3 years of experience in retail, financial services, or a related industry. 

• Excellent interpersonal, verbal, and written communication skills 

• Listening skills with the ability to ask probing questions, understand concerns, and overcome objections 

• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment 

• Demonstrate strong time management and organization skills, including the ability to change priorities as needed. 

• Be thorough and accurate when completing tasks and considering all relevant details.  

• Ability to type 40-60 wpm with a high degree of accuracy  

• Proficiency in Microsoft Office Suite 

• Bilingual English/Spanish preferred but not required 

• Background in price negotiations for product or service is preferred 
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard 

Workplace Awards & Recognition

We are honored to be recognized as a Military Friendly Employer and Military Friendly Sp