Senior Automated Customer Experience / AI Conversation Designer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Automated Customer Experience / AI Conversation Designer based in Canada.

This role sits at the intersection of conversational design, AI systems, and customer experience strategy, where you will shape how users interact with AI-powered support agents across chat and voice channels. You will design, build, and continuously optimize conversational flows that directly impact customer satisfaction, resolution speed, and overall support efficiency. The position plays a critical role in defining how AI agents communicate, learn, and escalate complex issues when needed. You will collaborate closely with product, engineering, and operations teams as well as external AI partners to improve automated support systems at scale. With a strong focus on experimentation and data-driven iteration, you will transform user feedback and performance metrics into meaningful improvements. This is a high-impact role within a dedicated AI experience team focused on redefining customer support through intelligent automation.