Consumer Compliance Operational Risk Analyst - Contact Center

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Business Unit Compliance Analyst is a first line of defense risk management function that ensures that business unit activities follow necessary rules and regulations and comply with legal boundaries and jurisdictions. Associates at this level may have full ownership for one or more processes, reports, procedures, or products, and are considered analytical or procedural experts within a specific line of business.

Primary Responsibilities

• Maintains a proficient knowledge of rules and regulations and their impact on products, services, and operations for a specific line of business
• Establishes partnerships with line of business leadership and serves as a subject matter expert on issues related to compliance
• Conducts research of laws and regulations that impact compliance to include monitoring for new laws and regulations or changes to existing laws and regulations
• Partners with the second line of defense to assess new laws and regulations and how they impact the business group
• Focuses on the resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines, or processes
• Administers a monitoring and testing program to ensure effective compliance with all applicable laws and regulations
• Develops business group policies and procedures and provides recommendations to management for final approval
• Oversees creation and delivery of training to assigned business area to increase compliance awareness
• Gathers information requested by regulatory agencies
• May supervise day-to-day work of other professional level compliance associates

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• High School Diploma or GED and nine (9) years of experience in Compliance, Quality Assurance/Control, Audit, or other related compliance function specific to a line of business
• Or Bachelor’s degree and five (5) years of experience in Compliance, Quality Assurance/Control, Audit, or other related compliance function specific to a line of business

Preferences

• Master’s degree
• Certified Regulatory Compliance Manager (CRCM)

Skills and Competencies

• Ability to learn additional systems as needed
• Ability to research, analyze data, and derive facts
• Ability to work in a team environment when applicable
• Ability to work autonomously, with minimal guidance
• Ability to work under pressure and meet deadlines
• Demonstrated leadership capabilities
• Knowledge of legal and regulatory environment as it relates to compliance in a specific line of business
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Additional Job Description

This role supports the Consumer Banking business with a particular focus on compliance and operational risk within the Contact Center environment. Associates at this level may have full ownership for one or more processes, reports, procedures, or products, and are considered analytical or procedural experts within a specific line of business.

Additional Preferences

• Experience supporting Consumer Banking and/or Contact Center operations preferred

• Compliance and operational risk knowledge and/or experience in first or second line of defense preferred

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