Operations Support Analyst

Primarily Roles & Responsibilities

·       Manage the daily work of the Telecom team ensuring trouble tickets are cared for within the agreed SLA times.

• Create / pull Telecom reports as needed for other departments, including MSSN finance, MSSN/MSH leadership, etc. 
• Act as SPOC for all other departments within the hospital, as well as outside vendors, including Telecom vendor A2K, service providers Lightpath, Verizon, Optimum, etc. 
• Assist the Project Management department with the planning and coordination of all moves and new areas involving Telecom, both within the hospital as well as all offsite practice locations. Ensure installations are completed on time. Most recent examples are the opening of the new J – Wing ED and Critical Care floors at the hospital. 
• Responsible for ordering all Telecom equipment and supplies for both maintenance stock as well as new projects. Track and inventory all. 
• Responsible for cell phone maintenance for MSSN users as well as the ordering of new cell phones through our vendor, T-Mobile. Maintain cell phones in the MSSN Apple Business Manager, InTune and Asset Management databases. 
• Onboard new Telecom vendor employees to work at MSSN. 

 

Supervisory Responsibility

·        None

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
  Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
 

What's in it for You?

Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers.  You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions.  You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies.  In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.


About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT. 
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing.  Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.