Client Service Representative 1

Description

About Us:

At Tri County Veterinary Clinic, we’re passionate about animals and dedicated to providing compassionate, high-quality veterinary care. We treat every pet like family and are looking for a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to be the first smiling face our clients see and the helpful voice they hear.

Job Overview:

The Customer Service Representative is a key member of our team, responsible for creating a positive experience for both clients and their pets. You’ll support our veterinary staff by managing appointments, handling phone inquiries, processing payments, and maintaining a clean, welcoming reception area.

Responsibilities:

• Greet clients and patients warmly upon arrival
• Answer phones, schedule appointments, and triage client concerns
• Manage check-in and check-out processes for appointments
• Accurately maintain client records and update information
• Process payments and handle billing inquiries
• Communicate clearly with clients about services, procedures, and follow-up care
• Maintain a clean and organized front desk and waiting area
• Assist with other administrative tasks as needed

Requirements

Qualifications:

• High school diploma or equivalent required
• Previous experience in customer service, receptionist, or veterinary/medical office setting preferred
• Friendly, calm, and compassionate demeanor — especially during busy or emotional moments
• Strong communication and organizational skills
• Ability to multi-task and work efficiently in a fast-paced environment
• Strong computer skills and comfort learning several software systems